How To Fix CRM_COMPLAINT143 - Assignment of this reference transaction is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 143

• Message text: Assignment of this reference transaction is not allowed

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT143 - Assignment of this reference transaction is not allowed ?

  The SAP error message CRM_COMPLAINT143, which states "Assignment of this reference transaction is not allowed," typically occurs in the context of the SAP Customer Relationship Management (CRM) module when there is an issue with the assignment of a reference transaction, such as a complaint or a service request.
  Causes:
  
  
  Incorrect Transaction Type: The reference transaction you are trying to assign may not be compatible with the current transaction type. For example, you might be trying to assign a complaint to a service order that does not allow such assignments.
  
  
  Status Issues: The status of the reference transaction may not permit it to be assigned. For instance, if the reference transaction is already completed or closed, it may not be possible to assign it to another transaction.
  
  
  Configuration Settings: There may be configuration settings in the CRM system that restrict the assignment of certain transaction types. This could be due to business rules defined in the system.
  
  
  Missing Authorizations: The user may not have the necessary authorizations to perform the assignment, leading to this error.
  
  
  Data Inconsistencies: There may be inconsistencies or missing data in the reference transaction that prevent it from being assigned.
  
  
  Solutions:
  
  
  Check Transaction Compatibility: Verify that the reference transaction you are trying to assign is compatible with the current transaction type. Consult the documentation or configuration settings to ensure that the assignment is allowed.
  
  
  Review Transaction Status: Check the status of the reference transaction. If it is closed or completed, you may need to reopen it or create a new transaction.
  
  
  Configuration Review: If you have access to the configuration settings, review the settings related to transaction assignments in the CRM system. Ensure that the necessary configurations are in place to allow the assignment.
  
  
  Authorization Check: Ensure that the user attempting the assignment has the necessary authorizations. If not, contact your system administrator to grant the required permissions.
  
  
  Data Validation: Check the reference transaction for any missing or inconsistent data. Ensure that all required fields are filled out correctly.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to CRM_COMPLAINT143 for any specific guidance or updates regarding this error.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message number in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER for managing transactions.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with your SAP support team or a consultant who specializes in SAP CRM for further assistance.