How To Fix CRM_COMPLAINT145 - Assignment of this campaign type is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 145

• Message text: Assignment of this campaign type is not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT145 - Assignment of this campaign type is not allowed ?

  The SAP error message CRM_COMPLAINT145 ("Assignment of this campaign type is not allowed") typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with the assignment of a campaign type to a complaint or a related object. This error can arise due to several reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  
  Campaign Type Configuration: The campaign type you are trying to assign may not be configured correctly in the system. It might not be allowed for the specific object type (e.g., complaint) you are working with.
  
  
  Authorization Issues: The user may not have the necessary authorizations to assign the specified campaign type to the complaint.
  
  
  Business Rules: There may be specific business rules or settings in the system that restrict the assignment of certain campaign types to complaints.
  
  
  Data Inconsistencies: There could be inconsistencies in the data or configuration settings that prevent the assignment.
  
  
  Solutions:
  
  
  Check Campaign Type Configuration:
  
  Go to the configuration settings for campaign types in the SAP system (transaction code SPRO).
  Verify that the campaign type you are trying to assign is allowed for the complaint object. You may need to adjust the settings to enable this assignment.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the assignment. This can be checked in the user roles and profiles.
  
  
  
  Consult Business Rules:
  
  Review any business rules or guidelines that may be in place regarding the assignment of campaign types to complaints. This may involve consulting with your SAP functional team or business process owners.
  
  
  
  Data Validation:
  
  Check for any data inconsistencies or errors in the complaint or campaign data. Ensure that all required fields are filled out correctly.
  
  
  
  SAP Notes and Documentation:
  
  Search for relevant SAP Notes or documentation that may address this specific error. Sometimes, SAP releases updates or patches that can resolve known issues.
  
  
  
  Testing in a Development Environment:
  
  If possible, replicate the issue in a development or test environment to better understand the cause and test potential solutions without affecting production data.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing complaints and CRMD_ORDERADM_H for accessing order administration.
  SAP Community: Engage with the SAP Community or forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP Help documentation for CRM and campaign management to understand the expected behavior and configuration settings.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP support team or a consultant with expertise in SAP CRM for further investigation.