How To Fix CRM_COMPLAINT119 - Qty received equals ref. qty so this is not an over- or underdelivery

CRM_COMPLAINT119 - Overview

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 119

• Message text: Qty received equals ref. qty so this is not an over- or underdelivery

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT119 - Qty received equals ref. qty so this is not an over- or underdelivery ?

  The SAP error message CRM_COMPLAINT119 indicates that the quantity received in a complaint or return process matches the reference quantity, which means that there is neither an over-delivery nor an under-delivery situation. This message typically arises in the context of handling complaints or returns in the SAP Customer Relationship Management (CRM) module.
  
  Cause:
  The error occurs when you attempt to process a complaint or return with a quantity that does not reflect an over-delivery or under-delivery scenario. Specifically, it means that the quantity you are trying to enter is equal to the reference quantity (the original quantity delivered), which does not warrant any adjustments or corrections.
  
  Solution:
  To resolve this error, you should consider the following steps:
  
  
  Verify Quantities: Check the quantities involved in the complaint or return. Ensure that you are entering the correct quantities that reflect the actual situation (i.e., if there is a complaint about a delivery, the quantity should be less