How To Fix CRM_COMPLAINT119 - Qty received equals ref. qty so this is not an over- or underdelivery

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 119

• Message text: Qty received equals ref. qty so this is not an over- or underdelivery

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT119 - Qty received equals ref. qty so this is not an over- or underdelivery ?

  The SAP error message CRM_COMPLAINT119 indicates that the quantity received in a complaint or return process matches the reference quantity, which means that there is neither an over-delivery nor an under-delivery situation. This message typically arises in the context of handling complaints or returns in the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error occurs when you attempt to process a complaint or return with a quantity that does not reflect an over-delivery or under-delivery scenario. Specifically, it means that the quantity you are trying to enter is equal to the reference quantity (the original quantity delivered), which does not warrant any adjustments or corrections.
  Solution:
  To resolve this error, you should consider the following steps:
  
  
  Verify Quantities: Check the quantities involved in the complaint or return. Ensure that you are entering the correct quantities that reflect the actual situation (i.e., if there is a complaint about a delivery, the quantity should be less than or greater than the reference quantity to indicate an under-delivery or over-delivery).
  
  
  Adjust Quantities: If you intended to report an over-delivery or under-delivery, adjust the quantity you are entering to reflect that. For example:
  
  If you received less than what was delivered, enter a quantity that is less than the reference quantity.
  If you received more than what was delivered, enter a quantity that is greater than the reference quantity.
  
  
  
  Review Business Process: Ensure that the business process you are following aligns with the intended use of the complaint or return functionality. If the process is not correctly set up, it may lead to confusion regarding the quantities.
  
  
  Consult Documentation: If you are unsure about the correct quantities or the process, refer to the SAP documentation or user manuals related to complaint management and returns processing.
  
  
  Seek Help from SAP Support: If the issue persists and you believe it is not due to incorrect data entry, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM for handling complaints and returns, such as CRMD_ORDER for managing complaints.
  User Roles: Ensure that you have the appropriate permissions and roles assigned in SAP to perform the actions you are attempting.
  Training: If you are new to SAP CRM, consider undergoing training or workshops to better understand the complaint management process and how to handle various scenarios.
  
  By following these steps, you should be able to resolve the CRM_COMPLAINT119 error and proceed with your complaint or return processing in SAP.