How To Fix CRM_COMPLAINT118 - Quantity is negative

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 118

• Message text: Quantity is negative

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT118 - Quantity is negative ?

  The SAP error message CRM_COMPLAINT118, which states "Quantity is negative," typically occurs in the context of creating or processing complaints in the SAP Customer Relationship Management (CRM) module. This error indicates that a negative quantity has been entered in a field where only positive quantities are allowed.
  Cause:
  
  Data Entry Error: A user may have inadvertently entered a negative quantity in a field that requires a positive value.
  System Configuration: The system may be configured to disallow negative quantities for certain transactions or items.
  Business Logic: The business rules defined in the system may not allow for negative quantities in the context of complaints or returns.
  
  Solution:
  
  Check Input Values: Review the data entry for the complaint. Ensure that all quantity fields contain positive values. Correct any negative entries.
  Review Configuration: If the error persists, check the configuration settings in the SAP system to ensure that negative quantities are not allowed for the specific transaction type.
  Consult Documentation: Refer to the SAP documentation or help files for the specific transaction to understand the requirements for quantity fields.
  User Training: If this is a recurring issue, consider providing additional training to users on how to correctly enter data in the CRM system.
  Debugging: If you have access to technical resources, you may want to debug the transaction to see if there are any underlying issues causing the negative quantity to be processed.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with complaints, such as CRMD_ORDER or CRMD_ORDERADM_H.
  SAP Notes: Check for any SAP Notes related to CRM_COMPLAINT118 for potential patches or updates that may address this issue.
  Support: If the problem cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to prevent it from occurring in the future.