How To Fix CRM_COMPLAINT117 - Quantity received must exceed default quantity

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 117

• Message text: Quantity received must exceed default quantity

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT117 - Quantity received must exceed default quantity ?

  The SAP error message CRM_COMPLAINT117 ("Quantity received must exceed default quantity") typically occurs in the context of handling complaints or returns in the SAP Customer Relationship Management (CRM) module. This error indicates that the quantity of items being processed (received) does not exceed the default quantity that has been set in the system.
  Cause:
  
  Default Quantity Setting: The system has a default quantity that is expected to be exceeded when processing a complaint or return. If the quantity entered is less than or equal to this default quantity, the error will trigger.
  Incorrect Data Entry: Users may inadvertently enter a quantity that does not meet the required threshold.
  Configuration Issues: There may be issues with the configuration of the complaint management settings in SAP, leading to incorrect default quantities being set.
  
  Solution:
  
  Check Default Quantity: Review the default quantity settings in the system. This can usually be found in the configuration settings for complaint management. Ensure that the default quantity is set correctly according to business requirements.
  Adjust Quantity: When entering the quantity received, ensure that it exceeds the default quantity. If the quantity is correct but still causing issues, consider adjusting the default quantity in the configuration.
  Review User Input: Ensure that users are entering the correct quantities when processing complaints. Provide training or guidelines if necessary to avoid data entry errors.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error in your version of SAP CRM.
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to complaint management, such as CRMD_ORDER for managing complaints.
  User Roles: Ensure that users have the appropriate roles and permissions to process complaints and returns.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  Testing: After making any changes, conduct thorough testing to ensure that the error does not reoccur and that the system behaves as expected.
  
  By following these steps, you should be able to resolve the CRM_COMPLAINT117 error and ensure smooth processing of complaints in your SAP system.