How To Fix CRM_COMPLAINT120 - Transaction &1 also corrects billing document &2 and is not completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 120

• Message text: Transaction &1 also corrects billing document &2 and is not completed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT120 - Transaction &1 also corrects billing document &2 and is not completed ?

  The SAP error message CRM_COMPLAINT120 indicates that there is an issue with a transaction that is attempting to correct a billing document. This error typically arises in the context of the SAP Customer Relationship Management (CRM) module when there is an attempt to process a complaint or a related transaction that involves billing corrections.
  Cause:
  The error message "Transaction &1 also corrects billing document &2 and is not completed" usually occurs due to one of the following reasons:
  
  Incomplete Transaction: The transaction that is being processed is not completed, which means that it cannot proceed to correct the billing document.
  Dependency on Other Transactions: The transaction may depend on other related transactions that need to be completed first.
  Locking Issues: There may be a lock on the billing document or related transactions, preventing the current transaction from being processed.
  Configuration Issues: There may be configuration settings in the CRM or billing module that are not set up correctly, leading to this error.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Transaction Status: Verify the status of the transaction (e.g., complaint, billing document) to ensure that it is completed. If it is not, complete the necessary steps to finalize it.
  
  
  Review Dependencies: Check if there are any dependent transactions that need to be completed before this transaction can proceed. Complete those transactions if necessary.
  
  
  Unlock Documents: If there are locking issues, check if the billing document or related transactions are locked. You may need to unlock them or wait until the lock is released.
  
  
  Consult Logs: Review the application logs (transaction SLG1) for more detailed error messages or warnings that could provide additional context about the issue.
  
  
  Configuration Check: Ensure that the configuration settings in the CRM and billing modules are correct. This may involve checking the settings for complaint processing and billing corrections.
  
  
  Contact Support: If the issue persists after trying the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_COMPLAINT, VF01 (Create Billing Document), and others that may be involved in the process.
  SAP Notes: Search for SAP Notes related to CRM_COMPLAINT120 for any patches or updates that may address this issue.
  Documentation: Review SAP documentation for CRM complaint management and billing processes to ensure compliance with best practices.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_COMPLAINT120 error message.