How To Fix CRM_COMPLAINT121 - Item &1 also corrects billing document &2 and is not yet completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 121

• Message text: Item &1 also corrects billing document &2 and is not yet completed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT121 - Item &1 also corrects billing document &2 and is not yet completed ?

  The SAP error message CRM_COMPLAINT121 indicates that there is an issue with a complaint item that is linked to a billing document. Specifically, it suggests that the item in question is still in a state that requires completion or further processing before it can be fully addressed or closed.
  
  Cause:
  
  Incomplete Processing: The item associated with the complaint is not fully processed or completed. This could be due to missing information, pending approvals, or other workflow steps that have not been finalized.
  Billing Document Status: The billing document linked to the complaint may still be in a status that does not allow for the complaint to be completed. For example, it might be in a "Pending" or "In Process" state.
  Dependencies: There may be dependencies on other documents or processes that need to be resolved before the complaint can be completed.
  
  
  Solution:
  
  Check Item Status: Review the status of the complaint item (Item &1) and ensure