How To Fix CRM_COMPLAINT123 - Billing document &1 is not a customer billing document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 123

• Message text: Billing document &1 is not a customer billing document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT123 - Billing document &1 is not a customer billing document ?

  The SAP error message "CRM_COMPLAINT123 Billing document &1 is not a customer billing document" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the billing document being referenced in a complaint or service request. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Document Type: The billing document referenced may not be of the type that is recognized as a customer billing document in the CRM system.
  Document Status: The billing document may be in a status that does not allow it to be processed as a customer billing document (e.g., it may be canceled or not fully posted).
  Integration Issues: There may be issues with the integration between SAP CRM and SAP ERP (or other systems) that prevent the CRM system from recognizing the billing document correctly.
  Data Inconsistencies: There could be inconsistencies in the data between the CRM and ERP systems, such as missing or incorrect entries in the database.
  Authorization Issues: The user may not have the necessary authorizations to access or process the billing document.
  
  Solutions:
  
  Verify Document Type: Check the type of the billing document in the ERP system to ensure it is a valid customer billing document. You can do this by looking at the document type configuration in the ERP system.
  Check Document Status: Ensure that the billing document is in a valid status for processing. If it is canceled or not fully posted, you may need to rectify that.
  Integration Check: Review the integration settings between SAP CRM and SAP ERP. Ensure that the necessary configurations are in place and that data is being transferred correctly.
  Data Consistency Check: Perform a data consistency check between the CRM and ERP systems. Look for any discrepancies in the billing document data.
  User Authorizations: Ensure that the user has the necessary authorizations to access and process the billing document. This may involve checking roles and permissions in the SAP system.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and billing documents for any specific guidance or known issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like VF03 (Display Billing Document) in SAP ERP to check the details of the billing document.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message number or related keywords in the SAP Support Portal.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.