How To Fix CRM_COMPLAINT123 - Billing document &1 is not a customer billing document

CRM_COMPLAINT123 - Overview

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 123

• Message text: Billing document &1 is not a customer billing document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT123 - Billing document &1 is not a customer billing document ?

  The SAP error message "CRM_COMPLAINT123 Billing document &1 is not a customer billing document" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the billing document being referenced in a complaint or service request. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Document Type: The billing document referenced may not be of the type that is recognized as a customer billing document in the CRM system.
  Document Status: The billing document may be in a status that does not allow it to be processed as a customer billing document (e.g., it may be canceled or not fully posted).
  Integration Issues: There may be issues with the integration between SAP CRM and SAP ERP (or other systems) that prevent the CRM system from recognizing the billing document correctly.
  Data Inconsistencies: There could be inconsistencies in the data between the CRM