How To Fix CRM_COMPLAINT126 - Billing document &1 is not valid (cancelled)

CRM_COMPLAINT126 - Overview

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 126

• Message text: Billing document &1 is not valid (cancelled)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT126 - Billing document &1 is not valid (cancelled) ?

  The SAP error message CRM_COMPLAINT126 indicates that the billing document referenced in the complaint is not valid because it has been cancelled. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to process a complaint that is linked to a billing document that is no longer active.
  
  Cause:
  
  Cancelled Billing Document: The billing document associated with the complaint has been cancelled, which means it cannot be referenced for further processing.
  Incorrect Document Status: The status of the billing document may not allow for further actions, such as creating a complaint or processing a return.
  Data Integrity Issues: There may be inconsistencies in the data, such as the complaint being linked to a billing document that has been deleted or archived.
  
  
  Solution:
  
  
  Check Billing Document Status: Verify the status of the billing document in question. You can do this by navigating to the billing document in the SAP system and checking