How To Fix CRM_COMPLAINT126 - Billing document &1 is not valid (cancelled)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 126

• Message text: Billing document &1 is not valid (cancelled)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT126 - Billing document &1 is not valid (cancelled) ?

  The SAP error message CRM_COMPLAINT126 indicates that the billing document referenced in the complaint is not valid because it has been cancelled. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to process a complaint that is linked to a billing document that is no longer active.
  Cause:
  
  Cancelled Billing Document: The billing document associated with the complaint has been cancelled, which means it cannot be referenced for further processing.
  Incorrect Document Status: The status of the billing document may not allow for further actions, such as creating a complaint or processing a return.
  Data Integrity Issues: There may be inconsistencies in the data, such as the complaint being linked to a billing document that has been deleted or archived.
  
  Solution:
  
  
  Check Billing Document Status: Verify the status of the billing document in question. You can do this by navigating to the billing document in the SAP system and checking its status. If it is indeed cancelled, you will need to address the complaint without referencing this document.
  
  
  Create a New Billing Document: If the complaint is valid and requires billing, consider creating a new billing document that reflects the current situation.
  
  
  Update Complaint: If the complaint is still valid but linked to a cancelled billing document, you may need to update the complaint to reference a valid billing document or remove the link to the cancelled document.
  
  
  Consult Documentation: Review SAP documentation or consult with your SAP support team for specific procedures related to handling complaints and billing documents.
  
  
  Error Handling: If this error occurs frequently, consider implementing error handling procedures or training for users to ensure they are aware of the status of billing documents before creating complaints.
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like VF03 (Display Billing Document) to check the status of the billing document.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to view and manage billing documents and complaints.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further investigation.