How To Fix CRM_COMPLAINT105 - Sold-to party from reference transaction does not fit transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 105

• Message text: Sold-to party from reference transaction does not fit transaction

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT105 - Sold-to party from reference transaction does not fit transaction ?

  The SAP error message CRM_COMPLAINT105 indicates that there is a mismatch between the sold-to party in the reference transaction and the sold-to party in the current transaction you are trying to create or process. This error typically occurs in the context of CRM (Customer Relationship Management) when dealing with complaints, orders, or other transactional data.
  Cause:
  
  Mismatch in Sold-to Party: The sold-to party (customer) in the reference transaction (e.g., a previous complaint or order) does not match the sold-to party in the current transaction you are trying to create.
  Data Entry Error: There may have been a mistake in entering the sold-to party information in either the reference transaction or the current transaction.
  Reference Transaction Issues: The reference transaction may have been created with incorrect or incomplete data.
  Configuration Issues: There may be configuration settings in the CRM system that enforce strict validation rules regarding sold-to parties.
  
  Solution:
  
  Verify Sold-to Party: Check the sold-to party in both the reference transaction and the current transaction. Ensure that they match. If they do not, update the current transaction to use the correct sold-to party.
  Correct Data Entry: If there was a data entry error, correct the sold-to party in the transaction that is causing the error.
  Review Reference Transaction: If the reference transaction is incorrect, consider correcting it or using a different reference transaction that has the correct sold-to party.
  Consult Configuration: If the issue persists, consult with your SAP administrator or technical team to review the configuration settings related to sold-to party validation in the CRM system.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as sometimes bugs can cause unexpected behavior.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view and edit CRM orders or complaints.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for CRM complaint management to understand the data model and relationships between different entities.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify the transactions in question.
  
  If the problem continues after following these steps, it may be beneficial to engage with SAP support for further assistance.