How To Fix CRM_COMPLAINT107 - Multiple deliveries exist for invoice item &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 107

• Message text: Multiple deliveries exist for invoice item &1 &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT107 - Multiple deliveries exist for invoice item &1 &2 ?

  The SAP error message CRM_COMPLAINT107 indicates that there are multiple deliveries associated with a specific invoice item. This situation typically arises in the context of complaint management or billing processes within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error occurs when the system detects that an invoice item is linked to more than one delivery. This can happen due to various reasons, such as:
  
  Multiple deliveries being created for a single sales order item.
  Changes in the delivery process that result in multiple deliveries being generated for the same item.
  Incorrect or incomplete data in the invoice or delivery documents.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Deliveries: 
  
  Use transaction codes like VL03N (Display Outbound Delivery) to review the deliveries associated with the invoice item. Identify all deliveries linked to the invoice item in question.
  
  
  
  Review Invoice Item:
  
  Check the invoice item details in transaction VF03 (Display Billing Document) to see how many deliveries are linked to it.
  
  
  
  Consolidate Deliveries:
  
  If possible, consolidate the deliveries into a single delivery for the invoice item. This may involve adjusting the delivery documents or creating a new delivery that encompasses the necessary items.
  
  
  
  Adjust Invoice:
  
  If the invoice is incorrect due to multiple deliveries, consider adjusting the invoice to reflect the correct delivery information. This may involve creating a credit memo or a new invoice.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP support team for specific guidelines on handling multiple deliveries for invoice items.
  
  
  
  Custom Development:
  
  If the issue is recurring and cannot be resolved through standard processes, consider discussing with your technical team about potential custom development or enhancements to handle such scenarios.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_COMPLAINT, VF03, VL03N, and others that may help in troubleshooting.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Exits and BAdIs: If your organization has custom logic implemented, review any user exits or BAdIs that might affect the delivery and invoicing processes.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution. If the problem persists, it may be beneficial to engage with SAP support for further assistance.