How To Fix CRM_COMPLAINT101 - Mandatory reference to preceding transaction (&1) does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 101

• Message text: Mandatory reference to preceding transaction (&1) does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT101 - Mandatory reference to preceding transaction (&1) does not exist ?

  The SAP error message CRM_COMPLAINT101 indicates that there is a mandatory reference to a preceding transaction that does not exist. This error typically occurs in the context of creating or processing complaints in the SAP Customer Relationship Management (CRM) module. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Missing Reference Transaction: The error suggests that the system expects a reference to a preceding transaction (like a sales order, service order, or another complaint) that has not been created or is not available in the system.
  Incorrect Data Entry: The user may have entered data incorrectly, leading to a situation where the system cannot find the required reference.
  Data Consistency Issues: There may be inconsistencies in the database, such as missing entries or records that have been deleted or archived.
  Configuration Issues: The system configuration may not be set up correctly to handle the relationships between transactions.
  
  Solution:
  
  Check for Preceding Transactions: Verify if the required preceding transaction exists in the system. If it does not, you may need to create it first.
  Review Input Data: Ensure that all mandatory fields are filled out correctly and that the reference to the preceding transaction is correctly specified.
  Transaction Codes: Use transaction codes like CRMD_ORDER to check the status of the complaint and its related transactions.
  Consult Documentation: Review the SAP documentation or help files related to CRM complaints to understand the required relationships between transactions.
  System Configuration: If you suspect a configuration issue, consult with your SAP Basis or functional consultant to ensure that the system is set up correctly to handle the relationships between transactions.
  Error Logs: Check the system logs for any additional error messages or warnings that might provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error or provide patches or updates.
  Transaction Relationships: Familiarize yourself with the relationships between different transaction types in SAP CRM, as this will help in understanding how to resolve the issue.
  User Training: Ensure that users are trained on the correct processes for creating and managing complaints and related transactions to minimize errors.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or a consultant who specializes in SAP CRM for further assistance.