How To Fix CRM_COMPLAINT104 - Partner set or partner from reference transaction was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 104

• Message text: Partner set or partner from reference transaction was not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT104 - Partner set or partner from reference transaction was not found ?

  The SAP error message CRM_COMPLAINT104 indicates that a partner set or a partner from a reference transaction could not be found in the context of a complaint in the SAP Customer Relationship Management (CRM) module. This error typically arises when the system is unable to identify the necessary partner data (such as customers, vendors, or other business partners) that are required for processing a complaint.
  Causes:
  
  Missing Partner Data: The partner data (e.g., sold-to party, ship-to party) may not be maintained in the system for the specific transaction or complaint.
  Incorrect Reference Transaction: The reference transaction from which the complaint is being created may not have valid partner data associated with it.
  Data Inconsistency: There may be inconsistencies or errors in the master data of the partners, such as incorrect or missing entries in the Business Partner (BP) master data.
  Authorization Issues: The user may not have the necessary authorizations to view or access the partner data.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the proper retrieval of partner data.
  
  Solutions:
  
  
  Check Partner Data: Verify that the necessary partner data is correctly maintained in the system. Ensure that the relevant partners (e.g., sold-to, ship-to) are assigned to the complaint.
  
  Navigate to the Business Partner master data and check if the required partners exist and are active.
  
  
  
  Review Reference Transaction: If the complaint is being created from a reference transaction, check that the reference transaction has valid partner data associated with it.
  
  Ensure that the reference transaction is complete and correctly configured.
  
  
  
  Data Consistency Check: Run consistency checks on the Business Partner data to identify any discrepancies or missing information.
  
  Use transaction codes like BP to access and maintain Business Partner data.
  
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access the partner data. Check the user roles and authorizations in the system.
  
  
  Configuration Review: Review the configuration settings in the CRM system related to partner determination and ensure that they are set up correctly.
  
  Check the customizing settings in SPRO under CRM settings for partner determination.
  
  
  
  Consult Documentation: Refer to SAP documentation or notes related to CRM_COMPLAINT104 for any specific guidance or patches that may address the issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (CRM Order Management), and CRMD_ORDERADM_H (Order Management Header).
  SAP Notes: Search for SAP Notes related to CRM_COMPLAINT104 in the SAP Support Portal for any known issues or fixes.
  Community Forums: Engage with SAP community forums or user groups for insights and solutions shared by other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.