How To Fix CRM_COMPLAINT022 - Sales order &1 will not be handled via CRM billing for intercompany bill.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 022

• Message text: Sales order &1 will not be handled via CRM billing for intercompany bill.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT022 - Sales order &1 will not be handled via CRM billing for intercompany bill. ?

  The SAP error message CRM_COMPLAINT022 indicates that a sales order (in this case, identified by the number &1) cannot be processed for billing through the CRM system due to intercompany billing issues. This error typically arises in scenarios where there are intercompany transactions involved, and the system is unable to handle the billing as expected.
  Causes:
  
  
  Intercompany Configuration Issues: The intercompany billing setup may not be correctly configured in the system. This includes settings related to the sales organization, distribution channel, and company codes involved in the transaction.
  
  
  Sales Order Type: The sales order type may not be compatible with CRM billing for intercompany transactions. Certain sales order types may not be allowed for intercompany billing.
  
  
  Master Data Issues: There may be issues with the master data, such as customer master records, material master records, or pricing conditions that are not set up correctly for intercompany transactions.
  
  
  Billing Document Type: The billing document type may not be set up to allow intercompany billing in the CRM system.
  
  
  Document Flow Issues: There may be issues in the document flow where the sales order is not linked correctly to the billing document.
  
  
  Solutions:
  
  
  Check Configuration: Review the intercompany billing configuration in the SAP system. Ensure that the sales organization, distribution channel, and company codes are correctly set up for intercompany transactions.
  
  
  Review Sales Order Type: Verify that the sales order type being used is appropriate for intercompany billing. If necessary, change the sales order type to one that supports intercompany transactions.
  
  
  Validate Master Data: Check the customer and material master data for any inconsistencies or missing information that could affect intercompany billing.
  
  
  Billing Document Type Configuration: Ensure that the billing document type is configured to allow intercompany billing. This may involve checking the settings in both the CRM and ERP systems.
  
  
  Document Flow Verification: Investigate the document flow to ensure that the sales order is correctly linked to the billing document. If there are discrepancies, they may need to be resolved.
  
  
  Consult SAP Notes: Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error message. SAP frequently updates its documentation and may provide specific fixes or recommendations.
  
  
  Testing: After making any changes, conduct thorough testing to ensure that the issue is resolved and that intercompany billing can be processed as expected.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and intercompany billing for detailed configuration steps and best practices.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps you have taken to resolve it.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to enable proper handling of intercompany billing in your SAP CRM system.