How To Fix CRM_COMPLAINT020 - Billing document &1 is not transferred yet

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 020

• Message text: Billing document &1 is not transferred yet

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT020 - Billing document &1 is not transferred yet ?

  The SAP error message CRM_COMPLAINT020 indicates that a billing document has not yet been transferred to the relevant system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to process a complaint or a related transaction that requires a billing document that has not been created or transferred.
  Cause:
  
  Billing Document Not Created: The billing document may not have been created yet in the system.
  Transfer Issues: There may be issues with the transfer of the billing document from the CRM system to the ERP system (or vice versa).
  Incomplete Data: Required data for the billing document may be missing or incomplete, preventing its creation or transfer.
  System Configuration: There may be configuration issues in the integration between CRM and ERP systems.
  Status of the Document: The billing document may be in a status that does not allow it to be transferred.
  
  Solution:
  
  Check Billing Document Creation: Verify if the billing document has been created in the system. If not, create it.
  Review Transfer Logs: Check the transfer logs for any errors or issues that may have occurred during the transfer process.
  Ensure Data Completeness: Make sure that all required data for the billing document is complete and correct.
  Check System Configuration: Review the configuration settings for the integration between CRM and ERP to ensure they are set up correctly.
  Document Status: Check the status of the billing document to ensure it is in a state that allows for transfer.
  Reprocess the Transfer: If the billing document was created but not transferred, you may need to reprocess the transfer manually.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like VF03 (Display Billing Document) or CRM_ORDER (CRM Order Management) to check the status of the billing document.
  Integration Settings: Review the integration settings in transaction SPRO under the relevant sections for CRM and ERP integration.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.