How To Fix CRM_COMPLAINT021 - Sales order &1 has not generated a delivery-relevant billing document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 021

• Message text: Sales order &1 has not generated a delivery-relevant billing document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT021 - Sales order &1 has not generated a delivery-relevant billing document ?

  The SAP error message CRM_COMPLAINT021 indicates that a sales order has not generated a delivery-relevant billing document. This can occur for various reasons, and understanding the cause is essential for resolving the issue. Below are some common causes, potential solutions, and related information for this error message.
  Causes:
  
  Billing Document Type: The billing document type associated with the sales order may not be configured to generate delivery-relevant documents.
  Sales Order Status: The sales order may be in a status that does not allow for the generation of a delivery-relevant billing document (e.g., it may be blocked or incomplete).
  Delivery Requirements: The sales order may not meet the necessary delivery requirements, such as missing delivery dates or quantities.
  Item Category: The item category in the sales order may not be set up to allow for delivery-relevant billing.
  Configuration Issues: There may be configuration issues in the system related to billing or delivery processing.
  Custom Logic: Custom enhancements or user exits may be affecting the standard processing of the sales order.
  
  Solutions:
  
  Check Billing Document Type: Verify that the billing document type used in the sales order is configured to allow for delivery-relevant billing. You can check this in the configuration settings (Transaction SPRO).
  Review Sales Order Status: Check the status of the sales order to ensure it is not blocked or incomplete. You can do this by reviewing the sales order in the CRM system.
  Validate Delivery Requirements: Ensure that all necessary delivery requirements are met, including delivery dates and quantities. Adjust the sales order as needed.
  Examine Item Category: Review the item category settings in the sales order to ensure it is set up for delivery-relevant billing. You can check this in the item details of the sales order.
  Configuration Review: If you suspect configuration issues, consult with your SAP configuration team to review the settings related to billing and delivery processing.
  Check for Custom Logic: If there are custom enhancements or user exits in place, review them to ensure they are not interfering with the standard process.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like VA03 (Display Sales Order) to review the sales order details and check for any discrepancies.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation for detailed information on billing document types, sales order processing, and delivery requirements.
  
  By systematically checking these areas, you should be able to identify the cause of the error and implement the appropriate solution. If the issue persists, consider reaching out to SAP support for further assistance.