How To Fix CRM_COMPLAINT023 - Item &1: No approved quantity is available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 023

• Message text: Item &1: No approved quantity is available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT023 - Item &1: No approved quantity is available ?

  The SAP error message CRM_COMPLAINT023 indicates that there is no approved quantity available for the specified item in a complaint or service request. This error typically arises in the context of managing complaints or returns in the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  
  No Approved Quantity: The most common cause is that the item in question has not been approved for the specified quantity. This could be due to:
  
  The quantity requested exceeds the quantity that has been approved.
  The item has not been processed or approved in the system.
  The item may have been rejected or is still under review.
  
  
  
  Status Issues: The status of the complaint or the item may not allow for the requested action (e.g., creating a return or processing a complaint).
  
  
  Configuration Issues: There may be configuration settings in the CRM system that restrict the approval of certain quantities based on business rules.
  
  
  Solution:
  
  
  Check Approved Quantities: Verify the approved quantities for the item in question. You can do this by:
  
  Navigating to the relevant complaint or service request in the CRM system.
  Checking the item details to see the approved quantity.
  
  
  
  Adjust the Quantity: If the requested quantity exceeds the approved quantity, adjust the quantity to match the approved amount.
  
  
  Approval Process: If the item has not been approved, initiate the approval process. This may involve:
  
  Submitting the item for approval.
  Ensuring that all necessary documentation and justification for the complaint are provided.
  
  
  
  Review Status: Check the status of the complaint or item. If it is in a status that does not allow for further processing, you may need to change the status or resolve any outstanding issues.
  
  
  Consult Configuration: If the issue persists, consult with your SAP administrator or technical team to review the configuration settings related to complaint processing and approvals.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as:
  
  CRMD_ORDER: To manage complaints and service requests.
  CRMD_ORDERADM_H: To view the header details of the complaint.
  
  
  
  Documentation: Refer to SAP Help documentation for CRM complaints and returns processing for more detailed guidance on managing complaints and understanding approval workflows.
  
  
  User Roles: Ensure that the user has the necessary roles and permissions to view and process complaints and approvals.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error message.
  
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.