How To Fix CRM_COMPLAINT018 - Complaint for intercompany correction was created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 018

• Message text: Complaint for intercompany correction was created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT018 - Complaint for intercompany correction was created ?

  The SAP error message CRM_COMPLAINT018 indicates that a complaint for intercompany correction has been created. This message typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with complaints related to intercompany transactions.
  Cause:
  The error message is not necessarily an error in the traditional sense but rather an informational message indicating that a complaint has been generated for an intercompany correction. This usually occurs when:
  
  Intercompany Transactions: There are issues or discrepancies in transactions between different company codes or entities within the organization.
  Complaint Handling: A complaint has been logged in the system that requires intercompany adjustments or corrections.
  Business Process: The business process is set up to automatically create a complaint for intercompany corrections when certain conditions are met (e.g., pricing discrepancies, delivery issues).
  
  Solution:
  To address the situation indicated by this message, you can take the following steps:
  
  Review the Complaint: Check the details of the complaint that has been created. This can usually be done through the CRM interface where you can view the complaint document.
  Analyze the Cause: Investigate the underlying issue that led to the creation of the complaint. This may involve checking transaction details, pricing conditions, delivery notes, or any other relevant documents.
  Correct the Issue: Depending on the findings, you may need to make adjustments in the relevant systems (e.g., ERP, CRM) to resolve the discrepancies. This could involve correcting pricing, adjusting inventory, or updating delivery information.
  Follow Up: Ensure that the complaint is resolved and that any necessary follow-up actions are taken to prevent similar issues in the future.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you manage complaints, such as CRMD_ORDER for managing complaints and CRMD_ORDERADM_H for viewing complaint details.
  Documentation: Refer to SAP documentation or help files for more detailed information on complaint management and intercompany processes.
  User Roles: Ensure that users involved in complaint handling have the appropriate roles and authorizations to access and modify complaint records.
  Training: Consider training for users on how to handle intercompany transactions and complaints effectively within the SAP system.
  
  If the message is causing operational issues or if you need further assistance, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP CRM.