Message type: E = Error
Message class: CRM_COMPLAINT - Messages for Complaints Processing
Message number: 018
Message text: Complaint for intercompany correction was created
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CRM_COMPLAINT018
- Complaint for intercompany correction was created ?The SAP error message CRM_COMPLAINT018 indicates that a complaint for intercompany correction has been created. This message typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with complaints related to intercompany transactions.
Cause: The error message is not necessarily an error in the traditional sense but rather an informational message indicating that a complaint has been generated for an intercompany correction. This usually occurs when: Intercompany Transactions: There are issues or discrepancies in transactions between different company codes or entities within the organization. Complaint Handling: A complaint has been logged in the system that requires intercompany adjustments or corrections. Business Process: The business process is set up to automatically create a complaint for intercompany corrections when certain conditions are met (e.g., pricing discrepancies, delivery issues).
Solution: To address the situation indicated by this message, you can take the following steps: Review the Complaint: Check the details of the complaint that has been created. This
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