How To Fix CRM_COMPLAINT017 - Item &1: Item is not released

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 017

• Message text: Item &1: Item is not released

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT017 - Item &1: Item is not released ?

  The SAP error message CRM_COMPLAINT017, which states "Item &1: Item is not released," typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with complaints or service requests. This error indicates that a specific item in a complaint or service order has not been released for processing, which can prevent further actions such as billing, delivery, or other follow-up activities.
  
  Cause:
  
  Item Status: The item in question may be in a status that does not allow it to be processed. This could be due to it being in a draft state or not yet approved.
  Release Strategy: There may be a release strategy in place that requires certain conditions to be met before the item can be released.
  Missing Data: Required data or configurations for the item may be incomplete or incorrect, preventing it from being released.
  Authorization Issues: The user may not have the necessary authorizations to release the item.
  
  
  Solution:
  
  Check Item