How To Fix CRM_COMPLAINT016 - No intercompany billing documents could be determined

CRM_COMPLAINT016 - Overview

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 016

• Message text: No intercompany billing documents could be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT016 - No intercompany billing documents could be determined ?

  The SAP error message CRM_COMPLAINT016 ("No intercompany billing documents could be determined") typically occurs in the context of intercompany transactions within the SAP Customer Relationship Management (CRM) module. This error indicates that the system was unable to find any intercompany billing documents that match the criteria specified in the transaction.
  Causes:
  
  
  Missing Intercompany Configuration: The intercompany billing setup may not be properly configured in the system. This includes settings related to intercompany pricing, billing types, and partner functions.
  
  
  Incorrect Partner Functions: The partner functions (such as sold-to party, ship-to party, payer, etc.) may not be correctly defined or may not correspond to the intercompany setup.
  
  
  Document Status: The billing documents may not be in a status that allows them to be processed. For example, they may be incomplete or have been canceled.
  
  
  Data Inconsistencies: There may be inconsistencies in the master data (such as customer or material master records) that prevent the system from determining