How To Fix CRM_COMPLAINT014 - No entered quantity on return request item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 014

• Message text: No entered quantity on return request item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT014 - No entered quantity on return request item ?

  The SAP error message CRM_COMPLAINT014 ("No entered quantity on return request item") typically occurs in the context of creating or processing a return request in the SAP Customer Relationship Management (CRM) module. This error indicates that the system expects a quantity to be entered for a return request item, but none has been provided.
  Cause:
  
  Missing Quantity: The most straightforward cause is that the user has not entered a quantity for the item in the return request.
  Incorrect Item Status: The item may be in a status that does not allow for a return quantity to be specified.
  Configuration Issues: There may be configuration settings in the CRM system that affect how return requests are processed.
  Data Entry Errors: The user may have overlooked entering the quantity due to oversight or misunderstanding of the screen layout.
  
  Solution:
  
  Enter Quantity: Ensure that a quantity is entered for each item in the return request. Check the relevant fields in the return request screen.
  Review Item Status: Check the status of the item to ensure it is eligible for return. If the item is not eligible, you may need to adjust the status or select a different item.
  Check Configuration: If the issue persists, consult with your SAP administrator or functional consultant to review the configuration settings related to return requests in the CRM system.
  User Training: Provide training or documentation to users to ensure they understand how to properly enter return requests, including the importance of specifying quantities.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER for managing orders and returns.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP Help documentation for CRM return processes to understand the expected workflow and data entry requirements.
  Support: If the problem cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  By addressing the above points, you should be able to resolve the error message CRM_COMPLAINT014 and successfully process return requests in SAP CRM.