How To Fix CRM_COMPLAINT013 - Return quantity is not needed for reference object

CRM_COMPLAINT013 - Overview

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 013

• Message text: Return quantity is not needed for reference object

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT013 - Return quantity is not needed for reference object ?

  The SAP error message CRM_COMPLAINT013 ("Return quantity is not needed for reference object") typically occurs in the context of handling complaints or returns in the SAP Customer Relationship Management (CRM) module. This error indicates that the system does not expect a return quantity for the specified reference object, which could be a sales order, delivery, or another related document.
  Causes:
  
  Reference Object Type: The reference object (e.g., sales order or delivery) may not be configured to allow returns. For example, if the reference object is already fully processed or closed, the system may not allow additional return quantities.
  Return Quantity Logic: The return quantity may not be applicable for the specific item or service associated with the reference object. This can happen if the item is not returnable or if the return process is not set up correctly.
  
  Configuration Issues: There may be configuration settings in the CRM or ERP system that dictate how