How To Fix CRM_COMPLAINT013 - Return quantity is not needed for reference object

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 013

• Message text: Return quantity is not needed for reference object

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT013 - Return quantity is not needed for reference object ?

  The SAP error message CRM_COMPLAINT013 ("Return quantity is not needed for reference object") typically occurs in the context of handling complaints or returns in the SAP Customer Relationship Management (CRM) module. This error indicates that the system does not expect a return quantity for the specified reference object, which could be a sales order, delivery, or another related document.
  Causes:
  
  Reference Object Type: The reference object (e.g., sales order or delivery) may not be configured to allow returns. For example, if the reference object is already fully processed or closed, the system may not allow additional return quantities.
  Return Quantity Logic: The return quantity may not be applicable for the specific item or service associated with the reference object. This can happen if the item is not returnable or if the return process is not set up correctly.
  Configuration Issues: There may be configuration settings in the CRM or ERP system that dictate how returns are handled, which could lead to this error if not set up properly.
  Status of Reference Object: The status of the reference object may not permit returns. For instance, if the order is already billed or completed, the system may restrict further return processing.
  
  Solutions:
  
  Check Reference Object Status: Verify the status of the reference object to ensure it is eligible for returns. If it is completed or billed, you may need to create a new return order or adjust the existing one.
  Review Return Quantity: Ensure that the return quantity you are trying to enter is valid and applicable for the reference object. If the item is not returnable, you may need to adjust your approach.
  Configuration Review: Consult with your SAP configuration team to review the settings related to returns and complaints. Ensure that the necessary configurations are in place to allow returns for the specific reference object type.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling returns and complaints in your version of SAP CRM.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Training and Documentation: Ensure that users involved in the complaint and return process are adequately trained and have access to the necessary documentation to understand the processes and limitations.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP support team or a consultant with expertise in SAP CRM to further investigate the problem.