How To Fix CRM_COMPLAINT012 - Mandatory reference could not be determined on item level

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 012

• Message text: Mandatory reference could not be determined on item level

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT012 - Mandatory reference could not be determined on item level ?

  The SAP error message CRM_COMPLAINT012 ("Mandatory reference could not be determined on item level") typically occurs in the context of creating or processing complaints in the SAP Customer Relationship Management (CRM) module. This error indicates that the system is unable to determine a mandatory reference for an item in the complaint, which is necessary for processing.
  Causes:
  
  Missing Reference Data: The item in the complaint may require a reference (such as a sales order, delivery, or another document) that is not provided or is missing in the system.
  
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly, leading to the inability to determine the necessary references.
  Item Category Settings: The item category used in the complaint may not be configured to allow for the required references.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data (e.g., customer master, material master) that are required