How To Fix CRM_COMPLAINT010 - Action can only be processed on item level

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 010

• Message text: Action can only be processed on item level

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT010 - Action can only be processed on item level ?

  The SAP error message CRM_COMPLAINT010 ("Action can only be processed on item level") typically occurs in the context of SAP Customer Relationship Management (CRM) when an action is attempted at a header level that is only valid for individual items within a complaint or service request.
  Cause:
  This error usually arises when:
  
  An action (like changing status, processing, or executing a function) is attempted on the complaint or service request as a whole, rather than on a specific item within that request.
  The system is designed to enforce that certain operations can only be performed on the individual items associated with the complaint, not on the complaint itself.
  
  Solution:
  To resolve this error, you should:
  
  Identify the Item Level: Navigate to the item level of the complaint or service request. This can usually be done by selecting the specific item from a list or detail view.
  Perform the Action on the Item: Once you are at the item level, attempt to perform the action again. This should allow the operation to proceed without triggering the error.
  Check for Item-Specific Actions: Ensure that the action you are trying to perform is indeed meant for item-level processing. If you are unsure, refer to the documentation or help resources for the specific action.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to complaints and service requests, such as CRMD_ORDER for managing orders.
  User Authorizations: Ensure that you have the necessary authorizations to perform actions at the item level.
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to this error message. SAP's support portal may have additional insights or patches that could be relevant.
  Training and Support: If you are frequently encountering this error, consider additional training on SAP CRM processes or consult with your SAP support team for further assistance.
  
  By following these steps, you should be able to address the CRM_COMPLAINT010 error effectively.