How To Fix CRM_COMPLAINT007 - Organizational data from reference transaction does not fit transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 007

• Message text: Organizational data from reference transaction does not fit transaction

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT007 - Organizational data from reference transaction does not fit transaction ?

  The SAP error message CRM_COMPLAINT007 indicates that there is a mismatch in the organizational data between the reference transaction and the current transaction you are trying to process. This typically occurs in the context of CRM (Customer Relationship Management) when you are trying to create or modify a complaint or service request based on a reference transaction (like a sales order, service order, etc.).
  Cause:
  The error can be caused by several factors, including:
  
  Organizational Structure Mismatch: The organizational units (like sales organization, distribution channel, division, etc.) in the reference transaction do not match those in the current transaction.
  Data Inconsistency: There may be inconsistencies in the master data or configuration settings related to the organizational units.
  Reference Transaction Issues: The reference transaction itself may have been created with incorrect or incomplete organizational data.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Organizational Data:
  
  Compare the organizational data in the reference transaction with the current transaction. Ensure that they match in terms of sales organization, distribution channel, and division.
  You can do this by navigating to the relevant transactions in SAP and reviewing the organizational data fields.
  
  
  
  Adjust the Current Transaction:
  
  If the current transaction is incorrect, modify it to match the organizational data of the reference transaction.
  If you are creating a new transaction, ensure that you are selecting the correct organizational units.
  
  
  
  Review Master Data:
  
  Check the master data for the involved business partners, products, and organizational units to ensure they are correctly set up.
  Make sure that the organizational units are properly assigned in the system configuration.
  
  
  
  Consult Configuration Settings:
  
  If you have access to the configuration settings, review the settings related to organizational structures in the CRM system. Ensure that they are correctly defined and consistent.
  
  
  
  Error Logs and Messages:
  
  Check for any additional error messages or logs that might provide more context about the issue. This can help in diagnosing the problem more accurately.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_COMPLAINT, and others that may help you navigate through the CRM module.
  SAP Notes: Search for SAP Notes related to CRM_COMPLAINT007 in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  Documentation: Review SAP documentation related to organizational data in CRM to understand how it is structured and how it should be configured.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_COMPLAINT007 error message.