How To Fix CRM_COMPL_ARM_CHECK022 - Activity "&1" is not allowed if "Product Received" is selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_ARM_CHECK - Messages Return Request Extension

• Message number: 022

• Message text: Activity "&1" is not allowed if "Product Received" is selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM_CHECK022 - Activity "&1" is not allowed if "Product Received" is selected ?

  The SAP error message CRM_COMPL_ARM_CHECK022 indicates that a specific activity is not permitted when the "Product Received" status is selected in the context of a complaint management process. This error typically arises in the SAP Customer Relationship Management (CRM) module when certain conditions or statuses are not compatible with the actions being attempted.
  
  Cause:
  The error occurs because the system has a predefined set of rules that govern the workflow of complaint management. When "Product Received" is selected, it implies that the product has been returned or acknowledged, and certain activities (like creating a new complaint, changing the status, or performing specific actions) may not be allowed at this stage. This is likely to ensure that the process follows a logical sequence and maintains data integrity.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Review the Activity: Check the activity you are trying to perform. Ensure that it is appropriate to do so when