How To Fix CRM_COMPL_ARM_CHECK022 - Activity "&1" is not allowed if "Product Received" is selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_ARM_CHECK - Messages Return Request Extension

• Message number: 022

• Message text: Activity "&1" is not allowed if "Product Received" is selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM_CHECK022 - Activity "&1" is not allowed if "Product Received" is selected ?

  The SAP error message CRM_COMPL_ARM_CHECK022 indicates that a specific activity is not permitted when the "Product Received" status is selected in the context of a complaint management process. This error typically arises in the SAP Customer Relationship Management (CRM) module when certain conditions or statuses are not compatible with the actions being attempted.
  Cause:
  The error occurs because the system has a predefined set of rules that govern the workflow of complaint management. When "Product Received" is selected, it implies that the product has been returned or acknowledged, and certain activities (like creating a new complaint, changing the status, or performing specific actions) may not be allowed at this stage. This is likely to ensure that the process follows a logical sequence and maintains data integrity.
  Solution:
  To resolve this error, consider the following steps:
  
  
  Review the Activity: Check the activity you are trying to perform. Ensure that it is appropriate to do so when the "Product Received" status is active.
  
  
  Change Status: If the activity you want to perform is not allowed under the current status, you may need to change the status of the complaint. For example, you might need to set the status to "In Process" or another relevant status that allows the desired activity.
  
  
  Consult Documentation: Refer to the SAP documentation or your organization's internal guidelines regarding complaint management processes to understand the allowed activities for each status.
  
  
  Check Configuration: If you have access to the configuration settings, verify if there are any custom rules or settings that might be causing this restriction. You may need to consult with your SAP administrator or a functional consultant.
  
  
  User Authorization: Ensure that you have the necessary authorizations to perform the activity. Sometimes, restrictions can be due to user role limitations.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to complaint management (e.g., CRMD_ORDER, CRMD_ORDERADM_H) to navigate the system effectively.
  Training: If you frequently encounter issues with complaint management, consider additional training or resources to better understand the workflow and system behavior.
  
  By following these steps, you should be able to address the error and continue with your complaint management activities in SAP CRM.