How To Fix CRM_COMPL_ARM_CHECK021 - Activity "&1" is only allowed if "Procuct Received" is selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_ARM_CHECK - Messages Return Request Extension

• Message number: 021

• Message text: Activity "&1" is only allowed if "Procuct Received" is selected

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM_CHECK021 - Activity "&1" is only allowed if "Procuct Received" is selected ?

  The SAP error message CRM_COMPL_ARM_CHECK021 indicates that a specific activity in the CRM (Customer Relationship Management) system is only permitted if the "Product Received" status is selected. This error typically arises in the context of complaint management or service processes where certain actions are contingent upon the status of the product involved in the complaint or service request.
  Cause:
  The error occurs when a user attempts to perform an activity that requires the "Product Received" status to be set, but that status is not currently selected. This could happen due to:
  
  Incorrect Workflow: The user may be following a workflow that does not properly set the "Product Received" status before attempting to perform the activity.
  User Error: The user may have overlooked selecting the necessary status before proceeding with the activity.
  System Configuration: There may be configuration settings in the CRM system that enforce this rule, which could be too strict or not aligned with business processes.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Status: Ensure that the "Product Received" status is selected for the relevant complaint or service request. This may involve navigating to the status section of the complaint and updating it accordingly.
  
  
  Review Workflow: If the error is occurring frequently, review the workflow associated with the complaint management process to ensure that it correctly prompts users to select the "Product Received" status before allowing them to perform subsequent activities.
  
  
  User Training: Provide training or documentation to users to ensure they understand the importance of selecting the "Product Received" status and the implications of not doing so.
  
  
  Consult Configuration: If the issue persists, consult with your SAP system administrator or a functional consultant to review the configuration settings related to complaint management. They may need to adjust the rules or validations that trigger this error.
  
  
  Debugging: If you have access to technical resources, debugging the process flow may help identify why the status is not being set as expected.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP Help Portal for documentation on complaint management processes and the specific activities that require the "Product Received" status.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the error and ensure that the necessary status is set before performing the restricted activity.