How To Fix CRM_COMPL_ARM_CHECK023 - Inspection comment will not be transferred to ERP returns order

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_ARM_CHECK - Messages Return Request Extension

• Message number: 023

• Message text: Inspection comment will not be transferred to ERP returns order

What causes this issue?

If you want to enter an inspection comment, enter an <ZK><LS>Inspection
Code </></>first.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete the <ZK><LS>Inspection Comment</></>, or select an inspection
code.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM_CHECK023 - Inspection comment will not be transferred to ERP returns order ?

  The SAP error message CRM_COMPL_ARM_CHECK023 indicates that the inspection comment from a CRM (Customer Relationship Management) system will not be transferred to an ERP (Enterprise Resource Planning) returns order. This error typically arises during the process of transferring data from CRM to ERP, particularly when handling returns or complaints.
  Cause:
  The error can be caused by several factors, including:
  
  Configuration Issues: The integration settings between CRM and ERP may not be properly configured to allow the transfer of inspection comments.
  Data Mapping: There may be a mismatch in the data mapping between the CRM and ERP systems, preventing the inspection comment from being recognized or transferred.
  Field Limitations: The field in the ERP system where the inspection comment is supposed to be transferred may not be set up to accept comments or may have restrictions on the type of data it can accept.
  Missing Authorizations: The user or process attempting to perform the transfer may lack the necessary authorizations to write data to the ERP system.
  
  Solution:
  To resolve the error, consider the following steps:
  
  
  Check Configuration:
  
  Review the integration settings between CRM and ERP to ensure that the transfer of inspection comments is enabled.
  Verify that the relevant customizing settings in both systems are correctly configured.
  
  
  
  Data Mapping:
  
  Ensure that the data mapping for inspection comments is correctly defined in the middleware or integration layer (e.g., SAP PI/PO, SAP CPI).
  Check if the field in the ERP system is correctly mapped to the corresponding field in the CRM system.
  
  
  
  Field Settings:
  
  Inspect the field settings in the ERP system to ensure that it can accept inspection comments. This may involve checking field lengths, data types, and any validation rules that may be in place.
  
  
  
  User Authorizations:
  
  Verify that the user or process has the necessary authorizations to perform the transfer. This may involve checking roles and permissions in both the CRM and ERP systems.
  
  
  
  Error Logs:
  
  Review error logs in both systems for additional details that may provide insight into why the transfer is failing.
  
  
  
  Testing:
  
  After making any changes, conduct tests to ensure that inspection comments can now be successfully transferred from CRM to ERP.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration and troubleshooting.
  Documentation: Review SAP documentation related to CRM-ERP integration, particularly focusing on complaint management and returns processing.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM and ERP integration.