How To Fix CRM_COMPL_ARM_CHECK024 - Refund control "&1" is only allowed if "Product Received" is selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_ARM_CHECK - Messages Return Request Extension

• Message number: 024

• Message text: Refund control "&1" is only allowed if "Product Received" is selected

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM_CHECK024 - Refund control "&1" is only allowed if "Product Received" is selected ?

  The SAP error message CRM_COMPL_ARM_CHECK024 indicates that a refund control setting is being violated in the context of a complaint or return process. Specifically, the error states that a refund control (identified by "&1") is only allowed if the "Product Received" status is selected. This typically occurs in the SAP Customer Relationship Management (CRM) module when processing complaints or returns.
  Cause:
  The error is triggered when:
  
  A refund is being processed for a complaint or return, but the system does not recognize that the product has been received back from the customer.
  The refund control settings in the system require that the product must be marked as received before a refund can be issued.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Product Status: Ensure that the product has been marked as "Received" in the system. This may involve updating the status of the complaint or return to reflect that the product has been returned.
  
  
  Update Refund Control Settings: If the refund control settings need to be adjusted, you may need to consult with your SAP administrator or a functional consultant to review the configuration of refund controls in the system.
  
  
  Review Business Process: Ensure that the business process for handling returns and refunds is being followed correctly. This may involve training for users on how to properly process returns and refunds in the system.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on the specific refund control settings and how they interact with product return statuses.
  
  
  Debugging: If the issue persists, consider debugging the transaction to identify any additional underlying issues that may be causing the error.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on refund controls and complaint processing.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to complaints and returns, such as CRM_COMPLAINT or CRM_ORDER.
  User Roles: Ensure that users have the appropriate roles and authorizations to process refunds and manage complaint statuses.
  
  By following these steps, you should be able to resolve the error and successfully process the refund in SAP CRM. If issues continue, it may be beneficial to engage with SAP support or a consultant for further assistance.