How To Fix CRM_COMPL_ARM_CHECK024 - Refund control "&1" is only allowed if "Product Received" is selected

CRM_COMPL_ARM_CHECK024 - Overview

• Message type: E = Error

• Message class: CRM_COMPL_ARM_CHECK - Messages Return Request Extension

• Message number: 024

• Message text: Refund control "&1" is only allowed if "Product Received" is selected

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM_CHECK024 - Refund control "&1" is only allowed if "Product Received" is selected ?

  The SAP error message CRM_COMPL_ARM_CHECK024 indicates that a refund control setting is being violated in the context of a complaint or return process. Specifically, the error states that a refund control (identified by "&1") is only allowed if the "Product Received" status is selected. This typically occurs in the SAP Customer Relationship Management (CRM) module when processing complaints or returns.
  
  Cause:
  The error is triggered when:
  
  A refund is being processed for a complaint or return, but the system does not recognize that the product has been received back from the customer.
  The refund control settings in the system require that the product must be marked as received before a refund can be issued.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Product Status: Ensure that the product has been marked as "Received" in the system. This may involve updating the status of the complaint or return to reflect that the product has