How To Fix CRM_COMPL_ARM_CHECK018 - Refund control "&1" is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_ARM_CHECK - Messages Return Request Extension

• Message number: 018

• Message text: Refund control "&1" is not allowed

What causes this issue?

Refund control &V1& is only possible for cross-company-code stock
transfers or shipments to vendor.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM_CHECK018 - Refund control "&1" is not allowed ?

  The SAP error message CRM_COMPL_ARM_CHECK018 indicates that a refund control setting is not allowed for the specified condition. This error typically arises in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with complaints, returns, or refunds.
  Cause:
  The error message usually occurs due to one of the following reasons:
  
  
  Invalid Refund Control Configuration: The refund control setting specified in the transaction is not valid for the current context or business process. This could be due to configuration settings in the system that restrict certain types of refunds.
  
  
  Business Rules: There may be specific business rules or policies in place that prevent the processing of refunds under certain conditions.
  
  
  Missing Authorizations: The user may not have the necessary authorizations to perform the refund operation.
  
  
  Inconsistent Data: There may be inconsistencies in the data related to the complaint or return that prevent the system from processing the refund.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Refund Control Settings:
  
  Navigate to the configuration settings for refund controls in the SAP system.
  Ensure that the refund control specified in the error message is correctly configured and allowed for the transaction type you are working with.
  
  
  
  Review Business Rules:
  
  Consult with your business process owner or SAP functional consultant to understand the business rules that apply to refunds.
  Make sure that the conditions under which you are trying to process the refund are compliant with these rules.
  
  
  
  User Authorizations:
  
  Verify that the user attempting to process the refund has the necessary authorizations.
  If not, work with your SAP security team to grant the required permissions.
  
  
  
  Data Consistency Check:
  
  Review the data associated with the complaint or return to ensure that all required fields are filled out correctly and that there are no inconsistencies.
  Correct any data issues that may be causing the error.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Testing:
  
  After making the necessary changes, test the refund process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with complaints and refunds, such as CRM_COMPLAINT, CRM_RETURN, etc.
  Documentation: Review SAP documentation related to refund processing and complaint management for additional insights and best practices.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.