How To Fix CRM_COMPL_ARM_CHECK018 - Refund control "&1" is not allowed

CRM_COMPL_ARM_CHECK018 - Overview

• Message type: E = Error

• Message class: CRM_COMPL_ARM_CHECK - Messages Return Request Extension

• Message number: 018

• Message text: Refund control "&1" is not allowed

What causes this issue?

Refund control &V1& is only possible for cross-company-code stock
transfers or shipments to vendor.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_COMPL_ARM_CHECK018 - Details

• The SAP error message CRM_COMPL_ARM_CHECK018 indicates that a refund control setting is not allowed for the specified condition. This error typically arises in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with complaints, returns, or refunds.
  
  Cause:
  The error message usually occurs due to one of the following reasons:
  
  
  Invalid Refund Control Configuration: The refund control setting specified in the transaction is not valid for the current context or business process. This could be due to configuration settings in the system that restrict certain types of refunds.
  
  
  Business Rules: There may be specific business rules or policies in place that prevent the processing of refunds under certain conditions.
  
  
  Missing Authorizations: The user may not have the necessary authorizations to perform the refund operation.
  
  
  Inconsistent Data: There may be inconsistencies in the data related to the complaint or return that prevent the system from processing the refund.
  
  
  
  Solution:
  To resolve the error, you can