How To Fix CRM_COMPL_ARM_CHECK020 - Inspection code is not allowed

CRM_COMPL_ARM_CHECK020 - Overview

• Message type: E = Error

• Message class: CRM_COMPL_ARM_CHECK - Messages Return Request Extension

• Message number: 020

• Message text: Inspection code is not allowed

What causes this issue?

You need to have selected checkbox <ZK>Product Received</>, if you want
to enter an inspection code.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete the inspection code, or select the checkbox <ZK>Product Received
</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_COMPL_ARM_CHECK020 - Details

• The SAP error message CRM_COMPL_ARM_CHECK020 with the description "Inspection code is not allowed" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with complaints or service requests. This error indicates that the inspection code being used in a transaction is not valid or not allowed in the current context.
  Causes:
  
  Invalid Inspection Code: The inspection code entered may not exist in the system or may not be configured correctly.
  
  Configuration Issues: The inspection code may not be allowed for the specific type of complaint or service request you are trying to process.
  Authorization Issues: The user may not have the necessary authorizations to use the specified inspection code.
  Business Rules: There may be specific business rules or settings in the system that restrict the use of certain inspection codes based on the status or type of the complaint.
  
  Solutions:
  
  Check Inspection Code: Verify that the inspection code you are using