How To Fix CRM_COMPL_ARM_CHECK020 - Inspection code is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL_ARM_CHECK - Messages Return Request Extension

• Message number: 020

• Message text: Inspection code is not allowed

What causes this issue?

You need to have selected checkbox <ZK>Product Received</>, if you want
to enter an inspection code.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete the inspection code, or select the checkbox <ZK>Product Received
</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL_ARM_CHECK020 - Inspection code is not allowed ?

  The SAP error message CRM_COMPL_ARM_CHECK020 with the description "Inspection code is not allowed" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with complaints or service requests. This error indicates that the inspection code being used in a transaction is not valid or not allowed in the current context.
  Causes:
  
  Invalid Inspection Code: The inspection code entered may not exist in the system or may not be configured correctly.
  Configuration Issues: The inspection code may not be allowed for the specific type of complaint or service request you are trying to process.
  Authorization Issues: The user may not have the necessary authorizations to use the specified inspection code.
  Business Rules: There may be specific business rules or settings in the system that restrict the use of certain inspection codes based on the status or type of the complaint.
  
  Solutions:
  
  Check Inspection Code: Verify that the inspection code you are using is valid and exists in the system. You can do this by checking the relevant configuration settings in the SAP system.
  Review Configuration: Ensure that the inspection code is properly configured in the system for the type of complaint or service request you are processing. This may involve checking the customizing settings in the SAP CRM module.
  User Authorizations: Check if the user has the necessary authorizations to use the inspection code. If not, you may need to adjust the user's roles or permissions.
  Consult Documentation: Review any relevant documentation or guidelines that outline the allowed inspection codes for the specific processes you are working with.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert to investigate further.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate to the configuration settings or check the inspection codes.
  SAP Notes: Look for any SAP Notes related to this error message, as they may provide additional insights or patches that address the issue.
  Testing: If possible, test the process in a development or quality assurance environment to replicate the issue and identify the root cause without affecting production data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.