How To Fix CRM_COMPL014 - Product relationship only checked if preceding ref. object is maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL - Complaints/Returns

• Message number: 014

• Message text: Product relationship only checked if preceding ref. object is maintained

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL014 - Product relationship only checked if preceding ref. object is maintained ?

  The SAP error message CRM_COMPL014 indicates that a product relationship is only checked if the preceding reference object is maintained. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there is an attempt to process a product relationship without the necessary reference object being defined.
  Cause:
  The error occurs due to one of the following reasons:
  
  Missing Reference Object: The system requires a preceding reference object (like a product or service) to validate the product relationship. If this reference object is not maintained or is missing, the system cannot check the relationship.
  Configuration Issues: There may be issues with the configuration of product relationships in the system, such as missing settings or incorrect relationships defined in the system.
  Data Inconsistencies: There could be inconsistencies in the data related to the products or relationships being processed.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Reference Object:
  
  Ensure that the preceding reference object (product or service) is correctly maintained in the system. Verify that it exists and is active.
  
  
  
  Maintain Product Relationships:
  
  Go to the relevant transaction (e.g., CRM product master) and check if the product relationships are correctly defined. If not, maintain the necessary relationships.
  
  
  
  Review Configuration:
  
  Check the configuration settings for product relationships in the SAP CRM system. Ensure that all necessary settings are in place and that the relationships are correctly defined.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any inconsistencies in the product data. This can often be done through standard SAP reports or tools.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on product relationships and the CRM_COMPL014 error. This can provide insights into the expected configurations and relationships.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP team for further assistance. They may have additional tools or insights to help resolve the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I for managing CRM orders and product relationships.
  SAP Notes: Check for any SAP Notes related to CRM_COMPL014 for known issues or patches that may address the problem.
  Training and Documentation: Ensure that users involved in maintaining product relationships are adequately trained and have access to documentation on best practices for managing product data in SAP CRM.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_COMPL014 error in your SAP system.