How To Fix CRM_COMPL012 - Remanufacturer deleted although product settings require a remanufacturer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL - Complaints/Returns

• Message number: 012

• Message text: Remanufacturer deleted although product settings require a remanufacturer

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL012 - Remanufacturer deleted although product settings require a remanufacturer ?

  The SAP error message CRM_COMPL012 indicates that a remanufacturer has been deleted, but the product settings still require a remanufacturer to be assigned. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with products that are subject to remanufacturing processes.
  Cause:
  
  Deleted Remanufacturer: The remanufacturer that was previously assigned to the product has been deleted from the system.
  Product Settings: The product settings still reference the deleted remanufacturer, which leads to a conflict when trying to process transactions related to that product.
  Configuration Issues: There may be configuration settings in the product master data that require a valid remanufacturer to be present.
  
  Solution:
  
  
  Reassign a Valid Remanufacturer:
  
  Go to the product master data in SAP CRM.
  Check the remanufacturer settings and ensure that a valid remanufacturer is assigned.
  If necessary, create a new remanufacturer or reactivate the deleted one if it is still needed.
  
  
  
  Update Product Settings:
  
  If the remanufacturer is no longer needed, update the product settings to remove the requirement for a remanufacturer.
  This may involve changing the product type or configuration settings that enforce the remanufacturer requirement.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the system to ensure that they align with the current business processes and requirements.
  Consult with your SAP administrator or functional consultant to make necessary adjustments.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any other potential issues related to product master data and remanufacturer assignments.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER for order management or MM02 for material master data to make the necessary changes.
  Documentation: Refer to SAP documentation or help files related to product master data and remanufacturing processes for more detailed guidance.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_COMPL012 error and ensure that your product settings are correctly configured.