How To Fix CRM_COMPL013 - Remanufacturer entered although product settings do not require one

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL - Complaints/Returns

• Message number: 013

• Message text: Remanufacturer entered although product settings do not require one

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL013 - Remanufacturer entered although product settings do not require one ?

  The SAP error message CRM_COMPL013 indicates that a remanufacturer has been entered for a product, but the product settings do not require a remanufacturer. This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with products that are not configured to handle remanufacturing processes.
  Cause:
  
  Product Configuration: The product in question may not be set up to require a remanufacturer in its configuration settings. This can happen if the product type or category does not support remanufacturing.
  Data Entry Error: The user may have mistakenly entered a remanufacturer when it was not needed or applicable for the specific product.
  Inconsistent Master Data: There may be inconsistencies in the master data settings for the product, leading to this error when trying to process transactions involving remanufacturing.
  
  Solution:
  
  
  Check Product Settings: 
  
  Navigate to the product master data in SAP and verify the settings related to remanufacturing. Ensure that the product is configured correctly to either require or not require a remanufacturer.
  If the product should not have a remanufacturer, remove the remanufacturer entry from the transaction or document you are processing.
  
  
  
  Adjust Configuration:
  
  If the product should support remanufacturing, you may need to adjust the product configuration settings to enable remanufacturing. This may involve working with your SAP configuration team to ensure that the product type is set up correctly.
  
  
  
  Review User Input:
  
  Ensure that users are trained on the correct procedures for entering data related to remanufacturers. This can help prevent future occurrences of this error.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to product configuration and remanufacturing to ensure compliance with best practices.
  
  
  
  Debugging:
  
  If the issue persists, consider using transaction codes like SE80 or SE37 to debug the program or function module that is generating the error. This may provide insights into why the remanufacturer is being flagged incorrectly.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates that could resolve the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Training: Consider providing additional training for users who frequently work with product configurations to minimize data entry errors.
  
  By following these steps, you should be able to resolve the CRM_COMPL013 error and ensure that your product settings align with your business processes.