How To Fix CRM_COMPL011 - More than one remanufacturer was determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL - Complaints/Returns

• Message number: 011

• Message text: More than one remanufacturer was determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL011 - More than one remanufacturer was determined ?

  The SAP error message CRM_COMPL011 indicates that more than one remanufacturer has been determined for a particular item or process in the SAP Customer Relationship Management (CRM) system. This typically occurs in scenarios involving product returns, repairs, or remanufacturing processes where the system is unable to identify a single remanufacturer due to multiple valid options.
  Cause:
  
  
  Multiple Remanufacturers: The system has identified more than one remanufacturer for the item in question, which can happen if:
  
  The item is associated with multiple remanufacturers in the system.
  The configuration settings allow for multiple remanufacturers to be linked to the same product.
  
  
  
  Configuration Issues: There may be issues with the configuration of the remanufacturing process in the system, leading to ambiguity in determining the correct remanufacturer.
  
  
  Data Inconsistencies: Inconsistent or incomplete data in the master records for the products or remanufacturers can lead to this error.
  
  
  Solution:
  
  
  Review Remanufacturer Settings:
  
  Check the configuration settings for remanufacturers in the system. Ensure that each product is linked to a single remanufacturer if that is the intended setup.
  If multiple remanufacturers are valid, consider whether the business process can accommodate this or if adjustments are needed.
  
  
  
  Data Cleanup:
  
  Review the master data for the products and remanufacturers to ensure there are no duplicates or inconsistencies.
  Ensure that each remanufacturer is correctly defined and that their relationships with products are clear.
  
  
  
  User Input:
  
  If the business process allows for user selection, consider implementing a user interface that prompts the user to select the appropriate remanufacturer when multiple options are available.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling remanufacturer configurations and resolving related errors.
  
  
  
  Contact SAP Support:
  
  If the issue persists after reviewing configurations and data, consider reaching out to SAP support for further assistance. They may provide insights specific to your system's configuration and usage.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in reviewing and adjusting remanufacturer settings, such as SPRO for configuration settings.
  SAP Notes: Check for any SAP Notes related to CRM_COMPL011 for patches or updates that may address known issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing additional insights or solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.