How To Fix CRM_COMPL009 - Item category &1 only allows unused parts; product &2 is a used part

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL - Complaints/Returns

• Message number: 009

• Message text: Item category &1 only allows unused parts; product &2 is a used part

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL009 - Item category &1 only allows unused parts; product &2 is a used part ?

  The SAP error message CRM_COMPL009 indicates that there is an issue with the item category configuration in the SAP CRM system. Specifically, the error states that the item category specified (denoted as &1) only allows unused parts, while the product being referenced (denoted as &2) is classified as a used part. 
  Cause:
  
  Item Category Configuration: The item category in question is configured to accept only unused parts. This is typically set up in the item category settings within the SAP system.
  Product Classification: The product you are trying to use is classified as a used part in the system. This classification may be based on the product master data or the way the product is managed in the system.
  
  Solution:
  To resolve this error, you can consider the following steps:
  
  
  Check Item Category Settings:
  
  Go to the configuration settings for the item category in the SAP system.
  Verify the settings related to the acceptance of used parts. If the item category should allow used parts, you may need to adjust the configuration.
  
  
  
  Review Product Master Data:
  
  Check the product master data for the product in question (&2).
  Ensure that the product is correctly classified. If it should be classified as an unused part, you may need to update the product data accordingly.
  
  
  
  Change Item Category:
  
  If the item category is correctly configured to only allow unused parts and the product is indeed a used part, consider using a different item category that allows for used parts.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to item categories and product classifications to ensure that you are following best practices.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue through configuration changes, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Item Category Configuration: This can typically be found in the SAP Customizing Implementation Guide (IMG) under Sales and Distribution (SD) or Customer Relationship Management (CRM) settings.
  Product Master Data: This is managed in the Material Master or Product Master transactions, where you can view and edit the classification of products.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.