How To Fix CRM_COMPL008 - Item category &1 only allows used parts; product &2 is not a used part

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL - Complaints/Returns

• Message number: 008

• Message text: Item category &1 only allows used parts; product &2 is not a used part

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL008 - Item category &1 only allows used parts; product &2 is not a used part ?

  The SAP error message CRM_COMPL008 indicates that there is an issue with the item category configuration in the SAP CRM system. Specifically, it states that the item category you are trying to use only allows for used parts, but the product you are attempting to associate with that item category is not classified as a used part.
  Cause:
  
  Item Category Configuration: The item category you are using is configured to accept only used parts. This is typically set up in the item category settings in the SAP system.
  Product Classification: The product you are trying to use is not classified as a used part in the system. This could be due to incorrect product master data or classification settings.
  
  Solution:
  
  
  Check Item Category Settings:
  
  Go to the configuration settings for the item category in the SAP system.
  Verify that the item category is indeed set to allow only used parts. You can do this by navigating to the relevant configuration path in SPRO (SAP Project Reference Object) and checking the settings for the item category.
  
  
  
  Review Product Master Data:
  
  Check the product master data for the product in question (product &2).
  Ensure that the product is classified correctly as a used part. This may involve checking the product type, status, or any specific attributes that define it as a used part.
  
  
  
  Change Item Category or Product:
  
  If the product is not a used part and should not be classified as such, consider changing the item category to one that allows new parts.
  Alternatively, if the product should be a used part, update the product master data to reflect this classification.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or guidelines provided by your organization regarding item categories and product classifications to ensure compliance with business rules.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to ensure that the error message no longer appears.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to access the CRM order management area or MM02 to change material master data.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to item categories and product master data.
  
  By following these steps, you should be able to resolve the CRM_COMPL008 error and proceed with your transaction.