How To Fix CRM_COMPL007 - Item categ. &1 only allows non-returnable parts; product &2 is returnable

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL - Complaints/Returns

• Message number: 007

• Message text: Item categ. &1 only allows non-returnable parts; product &2 is returnable

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL007 - Item categ. &1 only allows non-returnable parts; product &2 is returnable ?

  The SAP error message CRM_COMPL007 indicates that there is a mismatch between the item category settings and the product's returnability status in the context of a CRM (Customer Relationship Management) transaction. Specifically, the error states that the item category being used only allows non-returnable parts, while the product in question is marked as returnable.
  
  Cause:
  
  Item Category Configuration: The item category associated with the transaction is configured to only allow non-returnable items. This is typically set in the configuration of the item category in the SAP system.
  Product Returnability: The product (material) being processed is defined as returnable in the material master data. This means that it can be returned, which conflicts with the item category's restrictions.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Item Category Settings:
  
  Go to the configuration settings for the item category in the SAP system (transaction code SPRO).
  Navigate to the relevant path for item category configuration in