How To Fix CRM_COMPL007 - Item categ. &1 only allows non-returnable parts; product &2 is returnable

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL - Complaints/Returns

• Message number: 007

• Message text: Item categ. &1 only allows non-returnable parts; product &2 is returnable

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL007 - Item categ. &1 only allows non-returnable parts; product &2 is returnable ?

  The SAP error message CRM_COMPL007 indicates that there is a mismatch between the item category settings and the product's returnability status in the context of a CRM (Customer Relationship Management) transaction. Specifically, the error states that the item category being used only allows non-returnable parts, while the product in question is marked as returnable.
  Cause:
  
  Item Category Configuration: The item category associated with the transaction is configured to only allow non-returnable items. This is typically set in the configuration of the item category in the SAP system.
  Product Returnability: The product (material) being processed is defined as returnable in the material master data. This means that it can be returned, which conflicts with the item category's restrictions.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Item Category Settings:
  
  Go to the configuration settings for the item category in the SAP system (transaction code SPRO).
  Navigate to the relevant path for item category configuration in CRM.
  Verify the settings for the item category and ensure that it is set to allow returnable items if that is the intended use.
  
  
  
  Review Product Master Data:
  
  Check the material master data for the product in question (transaction code MM03).
  Look at the "Basic Data" and "Sales Org. Data" views to confirm the returnability status of the product.
  If the product should not be returnable, consider changing its returnability status in the material master.
  
  
  
  Change Item Category in Transaction:
  
  If the item category is correct but the product is indeed returnable, consider changing the item category in the transaction to one that allows returnable items.
  
  
  
  Consult with Configuration Team:
  
  If you are unsure about the correct settings or changes, consult with your SAP configuration team or a functional consultant who specializes in CRM and materials management.
  
  
  
  Related Information:
  
  Item Category Determination: Understand how item categories are determined in the sales order or CRM transaction. This can be influenced by various factors, including sales area, product type, and customer settings.
  Returnable vs. Non-Returnable Items: Familiarize yourself with the business processes related to returnable and non-returnable items in your organization, as this will help in making informed decisions about item category configurations.
  SAP Notes and Documentation: Check SAP Notes for any known issues or additional guidance related to this error message. SAP's help documentation can also provide insights into item category settings and product returnability.
  
  By following these steps, you should be able to resolve the CRM_COMPL007 error and ensure that your transactions are processed correctly.