How To Fix CRM_COMPL006 - Item categ. &1 only allows return parts; product &2 is not returnable

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL - Complaints/Returns

• Message number: 006

• Message text: Item categ. &1 only allows return parts; product &2 is not returnable

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL006 - Item categ. &1 only allows return parts; product &2 is not returnable ?

  The SAP error message CRM_COMPL006 indicates that there is an issue with the item category in a CRM (Customer Relationship Management) context. Specifically, the error states that the item category specified (denoted as &1) only allows returnable parts, but the product in question (denoted as &2) is not returnable.
  
  Cause:
  
  Item Category Configuration: The item category defined in the system is configured to only allow returnable items. This means that it is set up to handle returns for products that are eligible for return.
  Product Returnability: The product you are trying to process is marked as non-returnable in the system. This could be due to various reasons, such as company policy, product type, or specific settings in the material master data.
  Sales Order or Service Order: The order from which you are trying to return the item may have been created with an item category that restricts returns to only certain types of products.
  
  
  Solution:
  
  
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