How To Fix CRM_COMPL006 - Item categ. &1 only allows return parts; product &2 is not returnable

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL - Complaints/Returns

• Message number: 006

• Message text: Item categ. &1 only allows return parts; product &2 is not returnable

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL006 - Item categ. &1 only allows return parts; product &2 is not returnable ?

  The SAP error message CRM_COMPL006 indicates that there is an issue with the item category in a CRM (Customer Relationship Management) context. Specifically, the error states that the item category specified (denoted as &1) only allows returnable parts, but the product in question (denoted as &2) is not returnable.
  Cause:
  
  Item Category Configuration: The item category defined in the system is configured to only allow returnable items. This means that it is set up to handle returns for products that are eligible for return.
  Product Returnability: The product you are trying to process is marked as non-returnable in the system. This could be due to various reasons, such as company policy, product type, or specific settings in the material master data.
  Sales Order or Service Order: The order from which you are trying to return the item may have been created with an item category that restricts returns to only certain types of products.
  
  Solution:
  
  
  Check Item Category Settings:
  
  Go to the configuration settings for item categories in the SAP system (Transaction code: SPRO).
  Navigate to the relevant area for CRM and check the settings for the item category in question. Ensure that it is set up correctly to allow returns for the intended products.
  
  
  
  Review Product Master Data:
  
  Check the material master data for the product (Transaction code: MM03).
  Look for the returnable status of the product. If it is set to non-returnable, you may need to change this setting if the product should be returnable.
  
  
  
  Adjust Sales/Service Order:
  
  If the order was created incorrectly, you may need to adjust the item category in the sales or service order to one that allows for the return of non-returnable items, if applicable.
  
  
  
  Consult with Business Process Owners:
  
  If the product is indeed non-returnable according to business rules, consult with the relevant stakeholders to determine if there is a need to change the item category or product returnability settings.
  
  
  
  Error Handling:
  
  If the error persists after checking the above settings, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on item category configurations and return processes.
  Documentation: Review the SAP documentation related to CRM order management and item category settings for a deeper understanding of how these configurations work.
  Training: If you are frequently encountering this error, consider training sessions on CRM processes and item category management to better understand the configurations and business rules involved.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary changes to resolve it.