How To Fix CRM_COMPL004 - Item product must not be the same as product of the preceding ref. obj.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL - Complaints/Returns

• Message number: 004

• Message text: Item product must not be the same as product of the preceding ref. obj.

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_COMPL004 - Item product must not be the same as product of the preceding ref. obj. ?

  The SAP error message CRM_COMPL004 indicates that there is an issue with the product assignment in a CRM document, such as a sales order or service request. Specifically, the error states that the item product must not be the same as the product of the preceding reference object. This typically occurs when you are trying to add a product to a document that is identical to the product of the previous item in the same document.
  Cause:
  
  Duplicate Product Assignment: The error is triggered when you attempt to add a product that is the same as the one already assigned to the previous item in the document.
  Business Rules: There may be specific business rules or configurations in your SAP system that prevent the same product from being listed multiple times in a single document.
  Document Structure: The structure of the document may require that each item be unique in terms of product assignment.
  
  Solution:
  
  Check Product Assignment: Review the items in your document and ensure that you are not trying to add the same product consecutively. If you need to add the same product, consider whether it can be represented differently (e.g., as a different item with a different configuration).
  Modify the Document: If the same product is necessary, you may need to create a new line item with a different product or configuration, or adjust the existing line items to comply with the business rules.
  Consult Configuration: If you believe this restriction is not appropriate for your business process, consult with your SAP administrator or functional consultant to review the configuration settings related to product assignments in CRM.
  Use Different Products: If applicable, consider using a different product or variant that meets the requirements of your document.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates regarding this error message.
  Documentation: Review the SAP CRM documentation for guidelines on product assignment and document structure.
  Testing: If you are in a development or testing environment, try replicating the issue with different products to understand the constraints better.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support or your internal SAP team for further assistance.