How To Fix CRM_COMPL003 - Item product must be the same as product of the preceding reference obj.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL - Complaints/Returns

• Message number: 003

• Message text: Item product must be the same as product of the preceding reference obj.

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL003 - Item product must be the same as product of the preceding reference obj. ?

  The SAP error message CRM_COMPL003 indicates that there is a mismatch between the product of the item you are trying to process and the product of the preceding reference object in the CRM system. This typically occurs in scenarios where you are working with sales orders, quotations, or service requests that involve multiple items or references.
  Cause:
  The error is caused by one of the following reasons:
  
  Product Mismatch: The product you are trying to add or modify does not match the product of the preceding item in the document. This can happen if you are trying to add a new item that is not compatible with the previous items in terms of product type or category.
  Reference Object Issues: The reference object (like a preceding sales order or quotation) has a specific product associated with it, and the new item you are trying to add does not align with that product.
  Configuration Issues: There may be configuration settings in the CRM system that enforce strict product matching rules.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Product Consistency:
  
  Review the preceding reference object and the product associated with it.
  Ensure that the product you are trying to add matches the product of the preceding item.
  
  
  
  Modify the Item:
  
  If the new item is intended to be different, consider whether it should be added as a separate document or if it can be modified to match the existing product.
  
  
  
  Review Document Flow:
  
  Check the document flow to ensure that the items are being processed in the correct sequence and that the reference object is correctly set up.
  
  
  
  Consult Configuration:
  
  If you have access to the configuration settings, check if there are any rules or settings that enforce product matching and adjust them if necessary.
  
  
  
  Error Logs:
  
  Review any error logs or messages for additional context that might help identify the specific cause of the mismatch.
  
  
  
  Contact Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for guidelines on handling product items and reference objects.
  Training: If you are frequently encountering this error, consider training sessions on SAP CRM processes to better understand how product relationships work within the system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.