How To Fix CRM_COMPL001 - Request item must contain a product

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL - Complaints/Returns

• Message number: 001

• Message text: Request item must contain a product

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL001 - Request item must contain a product ?

  The SAP error message CRM_COMPL001 indicates that a request item in a CRM (Customer Relationship Management) transaction does not contain a product. This error typically occurs when you are trying to create or process a request (such as a sales order, service request, or complaint) that requires a product to be specified, but none has been provided.
  Cause:
  
  Missing Product Assignment: The request item is created without a product being assigned to it. This can happen if the user forgets to select a product or if there is an issue with the product data.
  Incorrect Configuration: The system may be configured in a way that requires a product for certain types of requests, and the current request does not meet this requirement.
  Data Entry Error: There may be a mistake in the data entry process, leading to the omission of the product information.
  
  Solution:
  
  
  Check Product Assignment: Ensure that a product is assigned to the request item. You can do this by:
  
  Navigating to the item details in the CRM transaction.
  Selecting or entering the appropriate product in the product field.
  
  
  
  Review Configuration Settings: If you are consistently encountering this error, review the configuration settings in the CRM system to ensure that the product assignment is required only when necessary. This may involve checking the item category settings or the configuration of the transaction type.
  
  
  Validate Data Entry: Ensure that all required fields are filled out correctly during the data entry process. Double-check that the product selection is made before saving or processing the request.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the transaction you are working with. This can provide insights into required fields and configurations.
  
  
  User Training: If the issue is recurring among multiple users, consider providing additional training on the CRM system to ensure that users understand the importance of product assignment in requests.
  
  
  Related Information:
  
  Transaction Types: Different transaction types in SAP CRM may have different requirements for product assignment. Understanding the specific transaction type you are working with can help clarify the requirements.
  Item Categories: The item category configuration can dictate whether a product is mandatory. Review the item category settings in the customizing (SPRO) to see if adjustments are needed.
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional troubleshooting steps.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can analyze the system configuration and provide further assistance.