How To Fix CRM_COMPL016 - External products are not supported for item category &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPL - Complaints/Returns

• Message number: 016

• Message text: External products are not supported for item category &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPL016 - External products are not supported for item category &1 ?

  The SAP error message CRM_COMPL016 indicates that external products are not supported for a specific item category in the SAP CRM system. This error typically arises when you are trying to add or process an external product in a transaction that does not allow it due to the configuration of the item category.
  Cause:
  
  Item Category Configuration: The item category you are using does not support external products. This could be due to the settings in the item category configuration in the SAP system.
  Product Type: The product you are trying to use may not be compatible with the item category defined in the sales document or transaction.
  Business Process: The business process you are following may not allow for external products in the context of the item category.
  
  Solution:
  
  
  Check Item Category Settings:
  
  Go to the configuration settings for the item category in the SAP system (Transaction code: SPRO).
  Navigate to Sales and Distribution > Sales > Sales Documents > Define Item Categories.
  Review the settings for the item category in question and ensure that it is configured to allow external products.
  
  
  
  Change Item Category:
  
  If the current item category does not support external products, consider using a different item category that does allow for external products.
  You may need to consult with your SAP functional consultant or business process owner to determine the appropriate item category.
  
  
  
  Review Product Master Data:
  
  Ensure that the product you are trying to use is correctly set up in the system and is compatible with the item category.
  Check the product type and ensure it aligns with the requirements of the item category.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to item categories and external products for further insights.
  
  
  
  Custom Development:
  
  If the business requirement necessitates the use of external products with the current item category, consider discussing with your development team about potential customizations or enhancements to support this functionality.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and SPRO (Customizing).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that the system behaves as expected.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further assistance.