How To Fix CRM_COMPLAINT002 - Authorization item cannot be created; quantity not approved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_COMPLAINT - Messages for Complaints Processing

• Message number: 002

• Message text: Authorization item cannot be created; quantity not approved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_COMPLAINT002 - Authorization item cannot be created; quantity not approved ?

  The SAP error message CRM_COMPLAINT002 indicates that there is an issue with the authorization for creating an item in a complaint due to the quantity not being approved. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with complaints or service requests.
  Cause:
  
  
  Quantity Not Approved: The primary cause of this error is that the quantity specified for the item in the complaint has not been approved. This could be due to various reasons, such as:
  
  The quantity exceeds the allowed limit set in the system.
  The item is not in an approved status for the specified quantity.
  There may be specific business rules or workflows that require approval before certain quantities can be processed.
  
  
  
  Authorization Issues: The user may not have the necessary authorizations to create or modify items in the complaint, especially if there are restrictions based on the quantity.
  
  
  Configuration Settings: There may be configuration settings in the CRM system that enforce quantity approvals for complaints, which could lead to this error if not properly managed.
  
  
  Solution:
  
  
  Check Quantity Approval: Verify if the quantity you are trying to enter has been approved. You may need to go through the necessary approval process to ensure that the quantity is valid.
  
  
  Review User Authorizations: Ensure that the user has the appropriate authorizations to create or modify items in the complaint. This can be checked in the user roles and profiles in the SAP system.
  
  
  Consult Configuration Settings: If you have access to the configuration settings, check if there are any specific rules or workflows that need to be followed for quantity approvals. This may involve consulting with your SAP administrator or functional consultant.
  
  
  Error Logs and Messages: Review any additional error messages or logs that may provide more context on why the quantity is not approved. This can help in diagnosing the issue more effectively.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your specific system configuration and business processes.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for information on complaint management and authorization processes.
  Training: If this is a recurring issue, consider providing training for users on the complaint process and the importance of quantity approvals.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.