How To Fix CRM_CODEX069 - OLTP:Cost element &1 found for item cat.&2 serv.type &3 valuation type &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CODEX - Messages for Check Reports for Service Data Exchange

• Message number: 069

• Message text: OLTP:Cost element &1 found for item cat.&2 serv.type &3 valuation type &4

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CODEX069 - OLTP:Cost element &1 found for item cat.&2 serv.type &3 valuation type &4 ?

  The SAP error message CRM_CODEX069 typically indicates an issue related to the configuration of cost elements in the context of a specific item category, service type, and valuation type in the SAP system. This error often arises in the context of CRM (Customer Relationship Management) and can affect processes such as sales orders, service orders, or other transactional activities.
  Cause:
  The error message is triggered when the system encounters a cost element that is not properly configured or is not valid for the specified item category, service type, and valuation type. This can happen due to:
  
  Missing Configuration: The cost element may not be defined for the specific combination of item category and service type.
  Incorrect Valuation Type: The valuation type specified may not correspond to the cost element or may not be valid for the item category.
  Data Inconsistencies: There may be inconsistencies in the master data or configuration settings in the system.
  
  Solution:
  To resolve the CRM_CODEX069 error, you can take the following steps:
  
  
  Check Cost Element Configuration:
  
  Go to the transaction code OKB9 (or the relevant configuration transaction) to check the configuration of cost elements.
  Ensure that the cost element is correctly defined for the item category and service type in question.
  
  
  
  Review Item Category Settings:
  
  Use transaction code OVAH to review the settings for the item category.
  Ensure that the item category is correctly configured to use the appropriate cost elements.
  
  
  
  Validate Service Type:
  
  Check the service type configuration to ensure it is correctly linked to the cost element and item category.
  Use transaction code CRMD_ORDER to review the service type settings.
  
  
  
  Check Valuation Type:
  
  Ensure that the valuation type specified is valid for the cost element and item category.
  You may need to consult with your finance or controlling team to verify the correct valuation types.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the relevant master data to identify any discrepancies that may be causing the issue.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM and cost element configuration for any specific guidance or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above configurations, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OKB9 (Cost Element), OVAH (Item Category), and CRMD_ORDER (CRM Order Management).
  SAP Notes: Search for SAP Notes related to CRM_CODEX069 for any patches or updates that may address the issue.
  Configuration Guides: Review SAP configuration guides for CRM and controlling to ensure that all settings are correctly implemented.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_CODEX069 error in your SAP system.