How To Fix CRM_CODEX071 - No service type is assigned to item category &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CODEX - Messages for Check Reports for Service Data Exchange

• Message number: 071

• Message text: No service type is assigned to item category &1

What causes this issue?

In Customizing, there is no service type assigned to item category
&SYST-MSGV1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the <DS:SIMG.CRM_POSTYPEN_001>service type</>. You can do so
in Customizing for Customer Relationship Management by choosing
<ls>Transactions -> Basic Settings -> Define Item Categories ->
Definition of Item Categories -> Assignment of Business Transaction
Categories -> Customizing Item</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CODEX071 - No service type is assigned to item category &1 ?

  The SAP error message CRM_CODEX071 indicates that there is no service type assigned to the specified item category in the CRM system. This error typically occurs when you are trying to create or process a transaction (like a service order or a sales order) that requires a service type, but the system cannot find a valid assignment for the item category you are using.
  Cause:
  
  Missing Configuration: The item category you are using does not have a service type assigned in the configuration settings.
  Incorrect Item Category: The item category may not be appropriate for the type of service you are trying to process.
  Custom Development: If there are custom developments or modifications in the system, they might not have been properly configured to handle service types.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Item Category Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to CRM > Master Data > Service > Define Item Categories.
  Find the item category that is causing the error and check if a service type is assigned to it. If not, you will need to assign a valid service type.
  
  
  
  Assign Service Type:
  
  If the service type is missing, you can assign it by editing the item category settings. Make sure to select a service type that is appropriate for the business process you are working with.
  
  
  
  Check for Customizations:
  
  If your organization has custom developments, check with your ABAP team or SAP consultant to ensure that the custom logic is correctly handling service types.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to ensure that the error is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on item categories and service types if needed.
  
  
  
  Related Information:
  
  Transaction Codes: You may find it useful to familiarize yourself with transaction codes like CRMD_ORDER (for managing CRM orders) and CRMD_ORDERADM_H (for order administration).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to make changes to item categories and service types.
  
  By following these steps, you should be able to resolve the CRM_CODEX071 error and continue with your transaction processing in SAP CRM.