How To Fix CRM_CODEX090 - *** Confirmation product item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CODEX - Messages for Check Reports for Service Data Exchange

• Message number: 090

• Message text: *** Confirmation product item

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CODEX090 - *** Confirmation product item ?

  The SAP error message CRM_CODEX090 typically relates to issues with confirmation of product items in the SAP Customer Relationship Management (CRM) module. This error can occur during various processes, such as sales order processing, service confirmations, or when dealing with product-related transactions.
  Cause:
  The error message CRM_CODEX090 can be triggered by several factors, including:
  
  
  Missing or Incorrect Data: The product item may not have the necessary data or attributes required for confirmation. This could include missing configuration, pricing, or availability information.
  
  
  Status Issues: The product item may be in a status that does not allow for confirmation. For example, it might be marked as inactive or blocked.
  
  
  Inconsistent Data: There may be inconsistencies between the data in the CRM system and the backend systems (like ERP), leading to issues during the confirmation process.
  
  
  Authorization Issues: The user may not have the necessary permissions to confirm the product item.
  
  
  Custom Logic or Enhancements: If there are custom developments or enhancements in the system, they might interfere with the standard confirmation process.
  
  
  Solution:
  To resolve the CRM_CODEX090 error, you can take the following steps:
  
  
  Check Product Data: Verify that all necessary data for the product item is complete and correct. This includes checking the product master data, pricing conditions, and availability.
  
  
  Review Status: Ensure that the product item is in a valid status for confirmation. If it is inactive or blocked, you may need to change its status.
  
  
  Data Consistency: Check for any inconsistencies between the CRM and backend systems. You may need to synchronize data or perform a consistency check.
  
  
  User Authorizations: Ensure that the user attempting the confirmation has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust user roles.
  
  
  Debugging Custom Logic: If there are custom enhancements or logic in place, review them to ensure they are not causing the issue. You may need to debug the process to identify any problems.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error message.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRM_ORDER, CRM_ORDERADM_I, or CRM_PRODUCT.
  Documentation: Review SAP documentation related to CRM product management and order processing for additional insights.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_CODEX090 error message.