How To Fix CRM_CODEX063 - OLTP: No activity type for item category &1 service type &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CODEX - Messages for Check Reports for Service Data Exchange

• Message number: 063

• Message text: OLTP: No activity type for item category &1 service type &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CODEX063 - OLTP: No activity type for item category &1 service type &2 ?

  The SAP error message CRM_CODEX063 indicates that there is no activity type defined for a specific item category and service type combination in the SAP CRM system. This error typically occurs when trying to create or process a service-related document, such as a service order or service confirmation, and the system cannot find a corresponding activity type.
  Cause:
  
  Missing Configuration: The primary cause of this error is that the necessary configuration for the item category and service type is not set up in the system. This can happen if the item category is not linked to an activity type in the configuration settings.
  Incorrect Item Category or Service Type: The item category or service type being used may not be valid or may not have been properly defined in the system.
  Custom Development: If there are custom developments or enhancements in the system, they may not be correctly handling the mapping of item categories to activity types.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Customer Relationship Management > Service > Service Order Management > Define Item Categories.
  Ensure that the item category in question is correctly configured and linked to an appropriate activity type.
  Check the settings for the service type under Service Order Management > Define Service Types to ensure it is correctly defined.
  
  
  
  Assign Activity Types:
  
  If the item category does not have an activity type assigned, you will need to create or assign an appropriate activity type that corresponds to the service type being used.
  
  
  
  Validate Item Category and Service Type:
  
  Double-check the item category and service type being used in the transaction to ensure they are valid and correctly entered.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM service order management for any additional guidance or updates that may be relevant to your version of SAP.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO for configuration, CRMD_ORDER for service order management, and CRMD_ORDERADM_H for order administration.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify the configuration settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation or to reach out to SAP support for assistance.