How To Fix CRM_CODEX065 - OLTP: item category &1 service type &2 valuation type &3 found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CODEX - Messages for Check Reports for Service Data Exchange

• Message number: 065

• Message text: OLTP: item category &1 service type &2 valuation type &3 found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CODEX065 - OLTP: item category &1 service type &2 valuation type &3 found ?

  The SAP error message CRM_CODEX065 typically occurs in the context of CRM (Customer Relationship Management) when there is an issue related to item categories, service types, or valuation types in the order processing or service management modules. Here’s a breakdown of the cause, potential solutions, and related information for this error:
  Cause:
  
  Item Category Issues: The item category specified in the transaction may not be correctly configured or may not exist in the system.
  Service Type Issues: The service type associated with the item may not be valid or may not be defined in the system.
  Valuation Type Issues: The valuation type may not be correctly assigned or may not exist for the specified item category and service type.
  Configuration Errors: There may be configuration issues in the customizing settings for item categories, service types, or valuation types in the CRM system.
  Master Data Issues: The master data for the product or service being processed may be incomplete or incorrect.
  
  Solution:
  
  
  Check Item Category Configuration:
  
  Go to the customizing settings in SAP (Transaction SPRO).
  Navigate to the relevant area for item category configuration and ensure that the item category specified in the error message is correctly defined.
  
  
  
  Verify Service Type:
  
  Check the service type associated with the item. Ensure that it is valid and properly configured in the system.
  
  
  
  Review Valuation Type:
  
  Ensure that the valuation type is correctly assigned to the item category and service type. This can also be checked in the customizing settings.
  
  
  
  Master Data Review:
  
  Check the master data for the product or service. Ensure that all necessary fields are filled out correctly and that the data is consistent.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for specific details on the item category, service type, and valuation type configurations.
  
  
  
  Testing:
  
  After making any changes, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for customizing, CRMD_ORDER for order management, and MM03 for material master data.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may resolve the issue.
  Support: If the issue persists after checking configurations and master data, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_CODEX065 error in your SAP system.