How To Fix CRM_CODEX064 - OLTP: No activity type for item cat. &1 service type &2 valuation type &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CODEX - Messages for Check Reports for Service Data Exchange

• Message number: 064

• Message text: OLTP: No activity type for item cat. &1 service type &2 valuation type &3

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CODEX064 - OLTP: No activity type for item cat. &1 service type &2 valuation type &3 ?

  The SAP error message CRM_CODEX064 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to the configuration of activity types for service items. This error indicates that the system cannot find a valid activity type for the specified item category, service type, and valuation type.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Configuration: The activity type for the specified item category and service type may not be configured in the system.
  Incorrect Item Category: The item category used in the transaction may not be correctly set up to link to an activity type.
  Service Type Issues: The service type specified may not have a corresponding activity type defined in the system.
  Valuation Type Issues: The valuation type may not be correctly associated with the item category or service type.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings in SAP and verify that the activity types are correctly defined for the relevant item categories and service types.
  Use transaction code SPRO to access the configuration menu and navigate to the relevant settings under CRM.
  
  
  
  Define Activity Types:
  
  If the activity type is missing, you may need to create or define it. This can typically be done in the following path:
  
  CRM > Master Data > Service > Define Activity Types
  
  
  Ensure that the activity type is linked to the correct item category and service type.
  
  
  
  Review Item Category Settings:
  
  Check the item category settings to ensure that they are correctly configured to allow for the use of the specified activity type.
  You can find item category settings in the configuration under:
  
  CRM > Master Data > Service > Define Item Categories
  
  
  
  
  
  Validate Service Type and Valuation Type:
  
  Ensure that the service type and valuation type are correctly defined and associated with the item category.
  You can check the service type settings in the configuration under:
  
  CRM > Master Data > Service > Define Service Types
  
  
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, CRMD_ORDER for managing CRM orders, and CRMD_ORDERADM_H for order administration.
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring activity types, item categories, and service types.
  Support: If the issue persists after checking the configuration, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_CODEX064 error in your SAP system.